Packaging:

All our items are carefully wrapped in bubble plastic to prevent any scratches or dents.

1. The cardboard box - we always use double cardboard boxes and sometimes triple cardboard.

2. The box is then filled with styrofoam chips.

3. At last, the package is then wrapped with 2-3 layers of stretch foil to prevent fluid to damage the box and its content.

It is very important for us, that the packaging has the same high-quality standard as the purchased item.

We aim to give you the best service, yet when it comes to shipment, Deerstedt can't be held responsible for the delivery time.

We ship our items by Post Nord, UPS, and GLS from Denmark.

The most common delivery times (without clearance) are:

Europe: 1-5 days

United States of America: 4-9 days

Oceania: 1-3 weeks

Japan: 1-3 weeks

Other: 1-3 weeks

WE NEED YOUR TELEPHONE NUMBER FOR THE CARRIER!


Claims:

If you should receive a package that shows damage please either deny to accept the item or have the deliveryman to sign that there is damage to the box.

Then contact us and send us pictures showing the damage.

We always ensure a safe shipping by wrapping and packing the items very carefully. All our items are fully functioning when they are send. Should you however receive an item that is damaged, contact us immediately and send us pictures of the box as well as the damage on the item. Via conversation we will together decide how to proceed. In any case the shipping costs and customs fee back to us are held by the buyer.

If you have any issues with the item itself please contact us within 48 hours after receiving the item.

Refund:

If you want to return the item you have to wrap it as carefully as we do and ship it back to us in the same box. You pay the shipping costs.

Custom/taxes:

Deerstedt cannot be held responsible for any extra costs due to custom/taxes in the country of the buyer. It is the buyer who is held responsible. It is the responsability of the buyer to research and confirm that your items are suitable for customs in their destination country.

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

Information we Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information on Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we were required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact us

For purposes of EU data protection law, we, Deerstedt IVS, am the data controller of your personal information. If you have any questions or concerns, you may contact us at deerstedt@gmail.com. Alternately, you may mail me at:

Deerstedt IVS, Pamhule Søpark 2, 6100 Haderslev, Denmark

Deerstedt can not be held responsible for the how the lamps are mounted on the ceiling or if they require additional parts. Installation varies from country to country and installation and possible enhancement is the buyer's responsibility.

All our lamps have been tested and are fully working unless anything else is written by the specific lamp.

The bulbs are not included.

The bulbs required are standard bulbs - unless anything else mentioned.

A E27 Edison screw bulb is equivalent to a E26 bulb.

A E14 screw bulb is equivalent til a E12 bulb.

The wiring fits 110/220 Volt.