Wildcrafted Cryptolepis sanguinolenta root whole dried
Country of origin: Ghana
*Due to Etsy policies, we are unable to give any information about the herbs we offer. We encourage you to do your own research before making a purchase. You can also visit our website for more helpful information which can be found in the about section of the shop.
**INTERNATIONAL CUSTOMERS**
We are not responsible for unforeseen issues with customs, lost, stolen, or damaged orders during shipping without Insurance. To purchase shipping insurance please go to the shipping upgrades section in the shop and purchase insurance for your order.
BUYERS ARE RESPONSIBLE TO READ OUR POLICIES
***SHIPPING/PROCESSING POLICIES***
*Please let us know if you need your order right away or by a certain date, we will do our best to accommodate, otherwise your order will be shipped in the order it is received.
LIVE CULTURES:
Ship on Fridays. I am in town Friday’s and can be certain they are handed directly to usps not sitting in a hot/freezing mailbox. If I am overwhelmed with orders it may get pushed back til the following friday so that I can have enough reserve in order to continue producing.
FRESH HERBS:
Ship within the specified time in the listing description. It varies by herb. Please note that fresh herbs are harvested within 24 hours of shipping. I can only harvest so many pounds at one time. If i have a large amount of orders it may take a little longer than expected.
CAPSULES:
Ship within 7 business days. Capsules are all made fresh to order and can take longer to process than other items in the shop.
DRIED HERBS/POWDERS:
Ship within 7 business days.
TINCTURES:
Ship within 7 business days.
OILS:
Ship within 10 business days. All infused oils are made fresh per order.
Please allow a 5 (business) day grace period for processing orders. Sometimes we get overwhelmed with orders and life and things take longer. Thank you so much for your understanding!
Business days are Mondays-Fridays minus Holidays. If USPS is closed it is not considered a business day.
PLEASE NOTE- Often you will get an email stating that your order has been shipped but if you check the tracking it will say "pre-shipment". This is bc when the shipping label is purchased you will automatically be notified. More often than not we purchase shipping labels and then use them to keep track of orders as we are processing. Processing times are typically still the same regardless of when the shipping label is printed. It can also take 24-48 hrs for the tracking info to update after packages are received by shipping carriers. Once orders are handed off to the carrier, we cannot control processing or transit times of shipping carriers.
**If it is a large or custom order it may take longer to process depending on how busy we are and how large the order is. If you absolutely need your order right away or by a certain date please let us know. Orders over $250 will require a signature upon delivery.**
Please understand I am a single Mother, and we are a small family-owned business. Each order is hand made fresh with care not sitting in a warehouse somewhere. Sometimes we get overwhelmed with orders and shipping may take longer. We do our very best to get orders out in a timely manner with the highest quality. Also, please understand shipping carriers have been understaffed and overwhelmed since the pandemic. We live in a very rural area & sometimes orders are delayed after dropping them to the shipping carrier. We are all (Living Farms & shipping carriers) working very hard to get your order to you as quickly and carefully as possible. Thank you so much for supporting our small business!
***RETURNS/REFUNDS/CANCELLATION POLICIES***
1. Cancellations are not accepted for any reason but If there is an issue with your payment, shipping address, or the order itself please contact us right away.
2. If you’re package is returned because you provided the wrong address, we are happy to resend your order, but you will need to pay for the shipping. Otherwise, once we receive the returned package you will receive a refund minus the cost of shipping and a 30%restocking fee. If usps/ups makes the shipping error, please reach out right away, so we can help open a case with the shipping carrier.
3. If your order is “arriving late” but still in transit we have no control over shipping carriers transit time. Once your item is in transit a refund/replacement will not be given unless the item is lost in transit.
4. If your order is delivered but you haven’t actually received the item, there are a few things you can do per Etsy Policies...
~Check with neighbors to see if the package was delivered to them accidentally.
~Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address.
~If it was shipped via USPS priority shipping please reach out to us
~Reach out to Etsy customer support for a full refund through the buyer protection program.
5. We accept returns within 7 days of delivery date. Only items that still have the seal intact are eligible for returns. Buyers are responsible for the return shipping cost. Once the item is received in its original condition, a refund will be issued within 7 days minus a 30% restocking fee. If an item is returned with the seal broken, a refund will not be issued.
6. If the wrong item was accidentally sent, please reach out to us right away and we will send the correct item the following business day.
7. If your order arrived damaged or there is an issue you will need to contact us within 7 days of delivery and provide pictures for verification. The pictures need to verify the damage and that the seal is still intact. If the seal is broken a refund will not be issued. Once we can verify the issue a replacement will be sent out the next business day.
**We charge this restocking fee because of the amount of time it takes to prepare your order, seal the product we place your herbs in with the weight/amount of the product you selected, printing of your invoice and product labels. Preparing your order is labor intensive and takes time to process. We do not pre-package our products - they are filled by order.
Thank you for supporting our small family business!!!!/
