Paris, April 2020 - Harmonie Mutuelle, a founding member of Groupe VYV, satisfied with the quality of the services provided by Luminess and the relationships between the teams, renewed its confidence in the Group and awarded it a new call for tenders for a period of 3 years (2020-2023). Harmonie Mutuelle thus continuing its partnership with Luminess, a digital services company and BPO specialist, to improve the processing of its customer files.
Luminess, a key player in the dematerialization and processing of health and provident flows
Luminess processes approximately 30 files per day to Harmonie Mutuelle, on its platforms located at Mayenne, from members as well as health professionals whatever the channel: paper, email, website. Luminess provides the following services:
- Reception and sorting of all physical flows on a single processing site
- Digitization (RAD / LAD [1]) of nearly 30 members and healthcare professionals per day
- Implementation of a video coding solution
- Transformation of flows under the B2 standard [2] and Noémie [3]
- Provision in an EDM (Electronic Document Management) of requests for business processing by managers or for archiving when processing is automated
These services have gradually been extended to pension and litigation data, included in this new market. The expertise of Luminess makes it possible to cover the entire chain: the reception of paper documents, their digitization, their indexing, as well as that of the lines of acts and finally the generation of B2 and NOEMIE files. Luminess relies on its own document processing solutions (RAD LAD) designed and optimized for productivity and quality purposes. The use of these tools thus enables Luminess to be able to commit to quality SLAs[4] of more than 99% for data restitution.
François Légaut, Director of Production Operations at Luminess: “ With over 50 people working on the project since 2015, the Luminess teams at Mayenne are mobilized daily to meet the expectations ofHarmonie Mutuelle. The performance of our processes and the involvement of our teams allow us to keep our very strong commitments in terms of SLA, including in the very special conditions of this year 2020. »
A win-win partnership, based on trust and the strength of the collective
The collective work and the relationship of trust built up since 2015 has also enabled an expansion of the partnership within Groupe VYV, with the MNT and soon the MGEN. Other Group entities may call on Luminess if they wish.
The collaboration with Luminess has enabled Harmonie Mutuelle to quickly implement many improvements:
- Reduction of processing times for insured persons and healthcare professionals
- Simplified access to all files in dematerialized form for managers
- Standardization of management processes
François Couton, Director of Operations and Transformation: “ We have chosen to continue our collaboration with Luminess not only on criteria related to the quality and price of the services provided but also because of the bond of trust that exists between the teams and the territorial anchoring of the Luminess activity. The continuation and extension to Groupe VYV of this strategic partnership is also explained by the joint capacity of Luminess andHarmonie Mutuelle to efficiently carry out large-scale projects. »
About Luminess (formerly Jouve) :
Specialist in data and digital uses, Luminess simplifies and personalizes digital journeys. For more than 40 years, the group has supported its customers in various health, banking, public, industrial sectors, etc. to optimize their business processes, enhance and disseminate their data. Luminess is a key player in the social protection and health market, and a digital partner of choice for mutuals and insurance companies.
Thus, Luminess is involved in all stages to support the digital transformation of complementary health insurance: outsourcing of the dematerialization of flows; piloting, instruction and storage of flows, entering into a remote relationship, combating fraud, carrying out management acts, etc.
Luminess combines the robustness of a multi-site production force and the agility of teams and advanced technologies, particularly in artificial intelligence, to offer uses adapted to the evolving needs of its customers. Jouve has nearly 1 employees and is established in 800 countries in Europe, North America and Africa.
AboutHarmonie Mutuelle :
To meet the new challenges of social protection, Harmonie Mutuelle affirms that only the power of the collective can provide effective responses, in particular to fight against social and territorial fractures.
Harmonie Mutuelle, a founding member of Groupe VYV, offers and invents solidarity solutions that give everyone the means to play a role in their own health and in society. A company thatHarmonie Mutuelle wants to be more inclusive, fairer and more united.
A major player in mutualism in France, Harmonie Mutuelle works alongside companies and entrepreneurs who want to act in the collective interest and supports them in protecting and developing their human capital. Our insurance offers (in health, welfare, retirement savings, etc.) are amplified by the creation of social ties and networking with peers, experts and partners.
Actor of the long term and of social and ecological transformations, Harmonie Mutuelle protects nearly 4,8 million people and endeavors to manage a system of financial redistribution (in the form of health benefits and investments supplying the real economy in particular) and to make investments (start-up funds, development capital funds ) to implement digital and technological health solutions.
The commitment of our 2 elected representatives, the involvement of our 000 employees, the relevance of our model and the strength of Groupe VYV are all strengths on which we rely on a daily basis at the heart of the territories and local networks, alongside health professionals and economic and social partners
About Groupe VYV : Groupe VYV, entrepreneur of better living
Groupe VYV is the leading mutual health and social protection player in France. Around its 1 businesses (Mutual and insurance, Services and assistance, Care and support, Housing and social housing), Groupe VYV develops comprehensive and personalized offers to support and protect all individuals throughout life.
To go further in support, the Arcade-VYV Group, a new pillar of the VYV Group, is offering a new system aimed at promoting housing as a real determinant of health. The Arcade-VYV Group is the 4th largest social landlord in France, by the size of its public housing stock which represents 170 housing units, 000 housing units built per year and 5 establishments adapted to specific audiences.
Created in 2017, Groupe VYV works daily to be useful to everyone. All of the group's components protect 11 million people within its ecosystem and offer solutions tailored to more than 88 public and private employers.
The group's turnover, including an assessment of the turnover of the entities of the UGM VYV Coopération, is around 10 billion euros; on the sole combined scope of Groupe VYV, sales amounted to 8,7 billion euros. A committed player, with 10 elected officials including nearly 000 delegates, Groupe VYV innovates and anticipates to build a more equitable and socially responsible society.
About VYV3, the care and service offer
Within Groupe VYV, the care and support offer (VYV3) aims to develop a quality, socially efficient and innovative care offer, as close as possible to the regions. It brings together different professions around several poles: care, products and services, support. With 1 healthcare and service establishments in France, VYV400 has 3 employees and 30 elected officials. Its turnover is 000 billion euros (1 billion euros in the combined Group VYV scope).
[1] Automatic recognition and reading of documents
[2] Billing standard used by Social Security since 2007
[3] Open standard of exchange between the disease and their external stakeholders
[4] Service Level Agreement: document that defines the quality of service
Press Contacts
Press contacts:
Judith Mehl – 06 99 13 78 13 – jmehl@luminess.eu
Justine Martinelli – 06 84 14 22 33 – jmartinelli@luminess.eu