ER-A Model - MS Cash Drawer
ER-A Model - MS Cash Drawer
ER-A Model - MS Cash Drawer
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Participant Guide<br />
<strong>ER</strong>-A <strong>Model</strong><br />
Electronic <strong>Cash</strong> Registers<br />
TABLE OF CONTENTS<br />
Introduction……………………………………………………………………………………………………....5<br />
Agenda………………………………………………………………………………………………………………7<br />
Notes Pages………………………………………………………………………...……………………......8-13<br />
<strong>ER</strong>-A <strong>Model</strong> ………………………………………………………………………………………………………14<br />
<strong>ER</strong>-A242………………………………………………………………………………………………………..14<br />
<strong>ER</strong>-A320…………………………………………………………………………….……………………….…15<br />
<strong>ER</strong>-A330………………….…………………………………………………………………………………….16<br />
<strong>ER</strong>-A410/420…………………………………….……………………………………………..…………….16<br />
<strong>ER</strong>-A440…………………………………………………………………………………………………….….17<br />
<strong>ER</strong>-A450T…………………………………………………………………………………………................18<br />
<strong>ER</strong>-A520/530……………………………………………………………………………………………..…..18<br />
Sharp Accessories & Supplies………………………………………………………………….……………19<br />
3 rd Party Interface/Options....................................................................................................19<br />
PA-DSS Compliancy .……………………………………………………….………………..………..………20<br />
Resources………………………………………………………..………………………………………….……21<br />
<strong>ER</strong>-A <strong>Model</strong> Documentation & Software/Utilities………………………………………………………23<br />
<strong>ER</strong>-A <strong>Model</strong> Program Reset & Master Reset Overview………………………………………..………25<br />
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys & Job Codes Overview ………………………………………………27<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode Programming Overview ………………………………………..…32<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode-System Presets Overview ……………………………………..…34<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode-Free Key Overview …………………………………………………38<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode-File Allocation Overview ………………………………………….52<br />
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview ……………………………………………………...66<br />
Independent Study Programming & Application Labs…………………………………………….….76<br />
ECR Lab 1: <strong>ER</strong>-A310/A320/A330……………………………………………………………….……….76<br />
ECR Lab 2: <strong>ER</strong>-A410/A420…………………………………………………………………...……………78<br />
ECR Lab 3: <strong>ER</strong>-A440…………………………………………………………………………………………80<br />
ECR Lab 4: <strong>ER</strong>-A450T……………………………………………………………………………………….82<br />
ECR Lab 5: <strong>ER</strong>-A520/A530………………………………………………………………………………..86<br />
Appendix………………………………………………………………………………………………………....89<br />
PGM/PGM1/PGM2 Mode Job Codes ……………………………………………..……….……….91-97<br />
Research/Escalation Procedures……………………………………………………………….…..…..98<br />
Acronyms…………………………………….…….………………………………………………………...102<br />
Glossary…………………………………………….………………………………………….……...103-107<br />
Registers at a Glance………………………………………………………………………….………….108
DOCUMENT<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
<strong>ER</strong>-A <strong>Model</strong><br />
Electronic <strong>Cash</strong> Registers<br />
Sharp Academy welcomes you to participate in an interactive class<br />
designed to provide information to support your Point of Sale system.<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 5 of 108
Page 6 of 108
DOCUMENT COURSE #<br />
Course Agenda P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
Product Introduction<br />
Target Market Selling<br />
Resources & Information<br />
Master Reset<br />
Service Mode Programming<br />
PGM/PGM1/PGM2 Mode Programming<br />
Sharp Electronics Corporation Sharp Academy 1 OF 1<br />
Page 7 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
Topic:<br />
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Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 8 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
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Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 9 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
Topic:<br />
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_________________________________________________________________________<br />
Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 10 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
Topic:<br />
_________________________________________________________________________<br />
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_________________________________________________________________________<br />
Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 11 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
Topic:<br />
_________________________________________________________________________<br />
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Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 12 of 108
DOCUMENT COURSE #<br />
Participant Handout P009.00<br />
COURSE TITLE<br />
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers<br />
NOTES<br />
Topic:<br />
_________________________________________________________________________<br />
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Name Date<br />
Sharp Electronics Corporation Sharp Academy<br />
Page 13 of 108
1-M/1-3<br />
Sharp<br />
<strong>ER</strong>-A <strong>ER</strong> A <strong>Model</strong><br />
Electronic <strong>Cash</strong> Registers<br />
2-M/1-3<br />
3-M/1-3<br />
P009.00<br />
<strong>ER</strong>-A Series <strong>Model</strong>s<br />
• <strong>ER</strong>-A242<br />
• <strong>ER</strong>-A320<br />
• <strong>ER</strong>-A330<br />
• <strong>ER</strong>-A410<br />
• <strong>ER</strong>-A420<br />
• <strong>ER</strong>-A440<br />
• <strong>ER</strong>-A450T<br />
• <strong>ER</strong>-A520<br />
• <strong>ER</strong>-A530<br />
P009.00<br />
<strong>ER</strong>-A242 Target Market<br />
• General Merchandise<br />
• Small Retailers<br />
– Restaurant<br />
–Bar<br />
– Coffee Shop<br />
Businesses that want easy-to-use features<br />
with fast, quiet thermal printing.<br />
P009.00<br />
1
4-M/1-3<br />
5-M/1-3<br />
<strong>ER</strong>-A242 Features<br />
• Thermal Printer<br />
• Large LED Displays<br />
• Metal <strong>Cash</strong> <strong>Drawer</strong><br />
• Raised Keyboard<br />
• PC Connectivity<br />
• Multi-language Support<br />
• Electronic Journal<br />
P009.00<br />
<strong>ER</strong>-A320 Target Markets<br />
Small to Medium Retail & Hospitality<br />
• General Purpose<br />
• Bakery<br />
• Coffee Shop<br />
• Snack Bar<br />
• Variety/Apparel<br />
P009.00<br />
• Compact Cabinet Design<br />
6-M/1-3<br />
<strong>ER</strong>-A320 Features<br />
• 10 Standard Departments, expandable to 40<br />
• Up to 600 PLUs<br />
• Built-in Calculator<br />
• Large LED Display<br />
• Single Line Validation<br />
• Heavy Duty Printer<br />
P009.00<br />
2
7-M/1-3<br />
<strong>ER</strong>-A330 Target Markets<br />
Small to Medium Retail & Hospitality<br />
• General Purpose<br />
• Bakery<br />
• Coffee Shop<br />
• Snack Bar<br />
• Variety/Apparel<br />
P009.00<br />
• Compact cabinet design<br />
8-M/1-3<br />
<strong>ER</strong>-A330 Features<br />
• 10 standard departments, expandable to 50<br />
• Full range of management reports<br />
• Single line validation<br />
• Large LED display<br />
• Built-in calculator<br />
• Up to 750 PLUs<br />
• Food stamp capability<br />
9-M/1-3<br />
P009.00<br />
<strong>ER</strong>-A410/420 Target Markets<br />
Small to Medium Retail & Hospitality<br />
• Convenience Store<br />
• Cafeteria<br />
• General Merchandise<br />
• Pub or Restaurant<br />
P009.00<br />
3
10-M/1-3<br />
<strong>ER</strong>-A410/420 Features<br />
• Integrated high speed 2-station thermal printer<br />
with logo capability<br />
• 2-line alpha-numeric backlit LCD operator display<br />
• Built-in RS-232 ports<br />
• Raised keyboard design<br />
• Powerful, flexible built-in software<br />
• Compact, low profile design<br />
• Full range of management reports<br />
• Back Office Software Solution<br />
• PC Link software utility<br />
• Optional SDW Software<br />
11-M/1-3<br />
P009.00<br />
<strong>ER</strong>-A440 Target Markets<br />
Small to Medium Retail & Hospitality<br />
• Convenience Store<br />
• Stationery Store<br />
• Counter Quick Service<br />
• Small Cafeteria<br />
P009.00<br />
• High Speed Printing<br />
• Large LED Display<br />
12-M/1-3<br />
<strong>ER</strong>-A440 Features<br />
• 20 standard departments, up to 50<br />
• 950 standard PLUs expandable to 10,000<br />
• Standard RS-232C interface<br />
• Compact Cabinet Design<br />
• Age verification function<br />
P009.00<br />
4
13-M/1-3<br />
<strong>ER</strong>-A450T Target Markets<br />
Small to Medium Retail & Hospitality<br />
• General Purpose<br />
• Gift/Variety<br />
• General Merchandise<br />
• Convenience Store<br />
• Thermal Printing<br />
• Scanning Interface<br />
14-M/1-3<br />
P009.00<br />
• Expansion Capabilities<br />
• Charge Posting<br />
• LED Displays<br />
• Age Verification<br />
• Easy Programming<br />
• Reports<br />
<strong>ER</strong>-A450T Features<br />
• Back Office Software Solution<br />
15-M/1-3<br />
P009.00<br />
<strong>ER</strong>-A520/530 Target Markets<br />
• Cafeteria<br />
• Convenience Store<br />
• Fast Food<br />
• Bar/Restaurant<br />
P009.00<br />
5
16-M/1-3<br />
<strong>ER</strong>-A520/530 Features<br />
• High speed two-station thermal printer<br />
• Two-line alphanumeric display<br />
• Two built-in RS-232 ports<br />
• Raised keyboard<br />
• UPC Learning Function<br />
• Powerful, flexible built-in software<br />
• 2000 standard UPC, expandable to 15,000<br />
• After Transaction Receipt<br />
• Back Office Software Solution<br />
17-M/1-3<br />
P009.00<br />
Sharp Accessories & Supplies<br />
<strong>ER</strong>-A530 Sharp Accessories & Supplies example<br />
18-M/1-3<br />
P009.00<br />
3 rd Party Interface/Options<br />
Availability Varies by <strong>Model</strong><br />
• Credit, Check, Debit Card Authorization<br />
• Coin Dispenser<br />
• Online Communication/PC<br />
• Remote/Kitchen Printer<br />
• Slip/Bill Printer<br />
• Validation Printer<br />
• Scale<br />
• Barcode Reader / Scanner<br />
• Print Data Send<br />
P009.00<br />
6
19-M/1-3<br />
20-M/1-3<br />
Optional Back Office Solutions<br />
• Easy Programming Software<br />
� <strong>ER</strong>-A242, <strong>ER</strong>-A410/<strong>ER</strong>-A420<br />
• SDW Back Office Software<br />
� <strong>ER</strong>-A410/420, <strong>ER</strong>-A450T, <strong>ER</strong>-A520/530<br />
P009.00<br />
PA-DSS Compliancy<br />
The <strong>ER</strong>A models are exempt from PA-DSS requirements<br />
due to the following from the PA-DSS:<br />
Excerpt of Payment Application – Data Security<br />
Standards,<br />
Security Audit Guidelines, Version 1.1 PA-DSS<br />
Applicability<br />
to Hardware Terminals<br />
For the complete validated product listing:<br />
http://usa.visa.com/merchants/risk_management/cisp_payment_applications.html<br />
21-M/1-3<br />
P009.00<br />
PA-DSS Compliancy<br />
Hardware terminals with resident payment applications (dumb POS<br />
terminals or standalone POS terminals), do not need to undergo a<br />
PA-DSS review if all of the following are true:<br />
1. The terminal has no connections to any of the merchant’s systems or<br />
networks.<br />
2. The terminal connects only to the acquirer or processor.<br />
3. The payment application vendor provides secure remote 1) updates, 2)<br />
troubleshooting, 3) access and 4) maintenance.<br />
4. The following are never stored after authorization:<br />
• Full contents of any track from the magnetic stripe (that is on the back of a<br />
card, in a chip, or elsewhere).<br />
• Card-validation code or value (three- or four-digit number printed on front<br />
or back of payment card).<br />
• PIN or encrypted PIN block.<br />
All the bold statements apply to the <strong>ER</strong>A units and the actual processing unit is the Datacap device.<br />
P009.00<br />
7
22-M/1-3<br />
23-M/1-3<br />
Resources<br />
POS information at your fingertips!<br />
www.sharp-pos.com<br />
• Technical Documentation<br />
• Demo Templates & Software<br />
• Product Information<br />
• Sharp Academy Certification<br />
• Much much more….<br />
Have a question, suggestion or comment?<br />
Click on “Contact Us” on the POS website and<br />
we will get back to you!<br />
P009.00<br />
<strong>ER</strong>-A Series Key Selling Points<br />
• Competitive features & functionality<br />
• Feature-rich<br />
• Small to medium sized businesses<br />
24-M/1-3<br />
P009.00<br />
Conclusion<br />
This concludes the <strong>ER</strong>-A <strong>Model</strong> Electronic<br />
<strong>Cash</strong> Register Overview<br />
P009.00<br />
8
25-M/1-3<br />
Sharp and all related trademarks are trademarks or registered trademarks<br />
of Sharp Corporation and/or its affiliated companies. All other trademarks<br />
are the property of their respective holders.<br />
©2009 Sharp Electronics Corporation<br />
P009.00<br />
9
<strong>ER</strong>-A <strong>Model</strong> Documentation and Software/Utilities<br />
<strong>ER</strong>-A Documentation Avaialabilty by <strong>Model</strong><br />
Page 23 of 108<br />
1 OF 2
<strong>ER</strong>-A Software / Utility Avaialabilty by <strong>Model</strong><br />
DOCUMENTATION - varies by model<br />
1<br />
<strong>ER</strong>-A <strong>Model</strong> Documentation and Software/Utilities<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on<br />
www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
Page 24 of 108<br />
2 OF 2
<strong>ER</strong>-A <strong>Model</strong> Program Reset and Master Reset Overview<br />
PROGRAM RESET and MAST<strong>ER</strong> RESET<br />
The availability and procedure of the following Program and Master Reset operations vary by model.<br />
Please refer to the respective model Programming, Service manual, or Dealer Knowledge Book for<br />
procedures.<br />
1. Program Reset<br />
2. Master Reset /<br />
Master Reset-1<br />
3. Master Reset-2<br />
Program Reset (also known as a Service Reset) is used to re-initialize the<br />
program with out clearing any of the programming and for accessing SRV<br />
(Service) Mode programming.<br />
• A program reset unlocks the POS terminal when an operation lock up has<br />
occurred.<br />
• A program reset DOES NOT clear the program, sales totals or grand totals<br />
(GT).<br />
• If applicable, a program reset is mandatory after installing an RS232<br />
peripheral device, an SSP, changing a System Preset or File/Memory<br />
Allocation Group.<br />
Master Reset / Master Reset -1, also known as MRS-1, clears the entire<br />
available memory and restores the initial factory default values for the<br />
keyboard and PGM-mode programming.<br />
Master Reset-2, also known as MRS-2, clears the entire available memory,<br />
allows free assignment of the ten-key pad, eliminates the Direct Department<br />
and PLU assignments, and restores the initial factory default values for all<br />
other PGM-Mode programming.<br />
PROGRAM RESET and MAST<strong>ER</strong> RESET by <strong>Model</strong><br />
Program Reset /<br />
SRV Loop Reset<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
Master Reset /<br />
Master Reset 1<br />
<strong>ER</strong>-A242<br />
Master Reset 2<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
<strong>ER</strong>-A530<br />
1 OF 2<br />
Page 25 of 108
<strong>ER</strong>-A <strong>Model</strong>s Program Reset and Master Reset<br />
INSTRUCTIONS FOR PROGRAM RESET and MAST<strong>ER</strong> RESET<br />
1<br />
2<br />
A master reset must be performed, after the unit is unboxed and prior to the start of<br />
programming.<br />
After the execution of a Master Reset-1, ring a sale using the default keyboard to verify everything<br />
is working prior to programming.<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on<br />
www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
2 OF 2<br />
Page 26 of 108
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys and Job Codes Overview<br />
Mode Switch, Keys and Job Codes Overview<br />
The Sharp <strong>ER</strong>-A model programming consists of SRV (Service Mode) and/or PGM / PGM2 (Program Mode)<br />
job codes.<br />
Access to the modes is controlled by the mode switch and mode keys.<br />
Job codes tell the ECR (Electronic <strong>Cash</strong> Register) what programming function to perform. Each job code<br />
has bits that enable, disable, or define the settings for the respective job code.<br />
The available Mode Switch, supplied Mode Keys and Job Codes vary by model.<br />
Mode Switch and Keys<br />
The key can only be inserted or removed when the switch is in the “REG” or “OFF” position.<br />
The following diagram illustrates the various modes and operative range of the keys supplied with the<br />
ECR. SRV and SRV’ modes are reserved for Authorized Sharp Dealers and Servicers and is only accessible<br />
using a key labeled SRV. This key is not supplied with the ECR and must be ordered via the National Parts<br />
Center (NPC). See your Sharp POS Support Directory for contact information.<br />
The Mode Switch and supplied Mode Keys vary by model.<br />
• REG MODE: This mode allows you to enter sales.<br />
• OPXZ MODE: This mode allows servers to take X or Z reports of their sales information and can also<br />
be used for employee functions.<br />
• OFF MODE: This mode locks all operations of the POS terminal. When you select this mode, the<br />
window will disappear. Touching any key turns the POS terminal ON.<br />
• PGM1 Mode: This mode allows you to program those items that need to be changed often such as<br />
PLUs (plus, prices, dept association), %, Servers/<strong>Cash</strong>iers.<br />
• PGM / PGM2 Mode: This mode allows you to program those items that do not require frequent<br />
changes such as date, time, departments, items, tax, servers/cashiers, terminal functions etc.<br />
1 OF 5<br />
Page 27 of 108
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys and Job Codes Overview<br />
• MGR MODE: The manager can use this mode to make entries that may not be permitted by<br />
servers/cashiers such as voids and discounts.<br />
• X1/Z1 MODE: X1 Mode is used to take various daily reading reports. Z1 MODE is used to take<br />
various daily resetting reports.<br />
• X2/Z2 MODE: X2 Mode is used to take various weekly or monthly reading reports. Z2 MODE is<br />
used to take various weekly or monthly resetting reports.<br />
• SRV MODE: (Also known as the 7 o’clock position) This mode allows access to SRV Mode<br />
programming. (Authorized Sharp Dealer or Servicers only)<br />
• SRV’ MODE: (Also known as the 6 o’clock position) This mode is used to perform a Program or<br />
Master Reset and access SRV Mode programming. (Authorized Sharp Dealer or Servicers only)<br />
2 OF 5<br />
Page 28 of 108
Sample Job Codes - varies by model<br />
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys and Job Codes Overview<br />
Description <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
SRV Mode<br />
Job Codes<br />
System Preset 900 900 900 900 900<br />
GT memory 942, 943, 969 942, 943, 969 942, 943, 969 942, 943, 969 942, 943, 969<br />
Z Counter<br />
930, 933, 934, 935,<br />
936, 937, 939<br />
930, 933, 934, 935,<br />
936, 937, 939<br />
930, 933, 934, 935,<br />
936, 937, 939<br />
930, 933, 934, 935,<br />
936, 937, 939<br />
930, 933, 934,<br />
935, 936, 937,<br />
939<br />
Training 948 948 948 948<br />
File Allocation 975 975 970 970 970<br />
Free Key Assignment 950, 951 950, 951 950, 951 950, 951 950, 951<br />
SSP 990 990<br />
PGM2 Mode<br />
Job Codes<br />
990 990 990<br />
PLU<br />
1200, 1210, 1211,<br />
1222, 2210, 2211,<br />
2214, 2215, 2217,<br />
2218, 2280,<br />
1200, 1210, 1211,<br />
1222, 2210, 2211,<br />
2214, 2215, 2217,<br />
2218, 2280,<br />
1000, 1010, 1011,<br />
1200, 1210, 1211,<br />
1222, 2010, 2011,<br />
2014, 2017, 2030,<br />
2080, 2210, 2211,<br />
2214, 2215, 2280<br />
1200, 1210, 1211,<br />
1222, 1331, 2210,<br />
2211, 2214, 2215,<br />
2216, 2217, 2218,<br />
2244, 2258, 2280<br />
1200, 1210,<br />
1211, 1222,<br />
1331, 2210,<br />
2211, 2214,<br />
2215, 2216,<br />
2217, 2218,<br />
2244, 2258, 2280<br />
Link-PLU 2220 2220 2220 2020 2020<br />
Set-PLU 2221 2221 2221 2221<br />
EAN/UPC format 2025 2025 2025 2025 2025<br />
Condiment 2222, 2223 2222, 2223<br />
Promotion (Mix & match) 2225 2225 2020 2225 2225<br />
Departments<br />
1110, 2110, 2111,<br />
2112, 2114, 2115,<br />
2116, 2118, 2180<br />
1110, 2110, 2111,<br />
2112, 2114, 2115,<br />
2116, 2118, 2180<br />
1110, 2110, 2111,<br />
2112, 2114, 2116,<br />
2180,<br />
1110, 2110, 2111,<br />
2112, 2114, 2115,<br />
2116, 2118, 2158,<br />
2180<br />
1110, 2110,<br />
2111, 2112,<br />
2114, 2115,<br />
2116, 2118,<br />
2158, 2180<br />
Tax 2710, 2711 2710, 2711 2710, 2711 2710, 2711 2710, 2711<br />
(%) Discount 1310, 2311, 2312 1310, 2311, 2312<br />
(-) Discount 1310, 2311, 2313 1310, 2311, 2313<br />
1310, 2311, 2312,<br />
2315<br />
1310, 2311, 2313,<br />
2316<br />
Server/<strong>Cash</strong>ier 1500, 1514, 2510 1500, 1514, 2510 1500, 1514, 2510<br />
1310, 2310, 2315,<br />
1310, 2311, 2313,<br />
2316<br />
1400, 1414, 2410,<br />
2411, 2413<br />
1310, 2310,<br />
2315,<br />
1310, 2311,<br />
2313, 2316<br />
1400, 1414,<br />
2410, 2411, 2413<br />
Direct Key Assignment 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900<br />
3 OF 5<br />
Page 29 of 108
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys and Job Codes Overview<br />
MODEL <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
PGM2 Mode<br />
Job Codes<br />
Remote Printer<br />
2692, 3653, 3654,<br />
3655 3656<br />
2692, 3653, 3654,<br />
3655 3656<br />
Media keys 2320, 2326, 2328, 2320, 2326, 2328, 2320, 2326, 2328,<br />
2692, 3653, 3654,<br />
3655, 3656<br />
2320, 2326, 2328,<br />
2330,<br />
2692, 3653,<br />
3654, 3655, 3656<br />
2320, 2326,<br />
2328, 2330,<br />
HALO 2312, 2322, 2321 2312, 2322, 2321 2312, 2322, 2321 2312, 2321, 2322 2312, 2321, 2322<br />
Reports (0 Skip) 2616 2616 2616 2616 2616<br />
Secrets codes 2630, 2631, 2632 2630, 2631, 2632<br />
944, 2630, 2631,<br />
2632<br />
944, 2630, 2631,<br />
2632<br />
944, 2630, 2631,<br />
2632<br />
Foreign currency 2334 2334 2334 2334<br />
Tare table 2618 2618 2618 2618 2618<br />
Stacked report 2620 2620 2620 2620 2620<br />
Barcode reader 2691 2691 2691 2691 2691<br />
Optional<br />
2615, 2616, 2617,<br />
2619, 2689, 2715,<br />
2810<br />
2615, 2616, 2617,<br />
2619, 2689, 2715,<br />
2810<br />
2615, 2616, 2617,<br />
2619, 2689, 2715,<br />
2810,<br />
2029, 2615, 2616,<br />
2617, 2619, 2689,<br />
2715, 2810<br />
2029, 2615,<br />
2616, 2617,<br />
2619, 2689,<br />
2715, 2810<br />
Logo text 2614 2614 2614 2614 2614<br />
Transaction text 2314 2314 2314 2314 2314<br />
VP text 2642 2642 2642 2642 2642<br />
Dept Group text 2350 2350<br />
PLU group text 2351 2351<br />
Message text (Errors) 2641 2641 2641 2641<br />
Send Date & time 2610, 2611 2610, 2611 2610, 2611 2610, 2611 2610, 2611<br />
Stock quantity, Add 1220 1220 1220 1220<br />
Stock quantity,<br />
subtract<br />
1221 1221 1221 1221<br />
Consecutive Bill<br />
number<br />
2613 2613 2613 2636 2636<br />
Device assign 2690 2690 2690 2690 2690<br />
Internal Printer PGM 2990 2990 2990 2990 2990<br />
Loading Dynamic UPC<br />
to main UPC file<br />
2099 2099<br />
CAT (Credit Card<br />
Authorization)<br />
Initialize Data Tran<br />
modem<br />
7110, 7112, 7113,<br />
7114, 7115<br />
7110, 7112, 7113,<br />
7114, 7115<br />
7110, 7111, 7112,<br />
7113, 7114, 7115,<br />
7116<br />
7110, 7111,<br />
7112, 7113,<br />
7114, 7115, 7116<br />
7117 7117 7117 7117 7117<br />
4 OF 5<br />
Page 30 of 108
<strong>ER</strong>-A <strong>Model</strong> Mode Switch, Keys and Job Codes Overview<br />
Important! As the above chart demonstrates although the availability of a programming option may vary<br />
between the <strong>ER</strong>-A models, with the exception of the <strong>ER</strong>-A242, the SRV and PGM2 Jobs codes are<br />
consistent throughout the <strong>ER</strong>-A product line.<br />
Example:<br />
1. SRV Mode job code 950 is used for free key programming on all <strong>ER</strong>-A models where free key<br />
assignment is available.<br />
NOTE:<br />
2. With the exception of the <strong>ER</strong>-A242, PGM2 Mode job code 1200 is used to associate a PLU to a<br />
department on all <strong>ER</strong>-A models.<br />
1. SRV Mode programming is not available on the <strong>ER</strong>-A242.<br />
2. The <strong>ER</strong>-A242 uses a single digit job code or keystroke sequence/procedure for PGM Mode.<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on<br />
www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
5 OF 5<br />
Page 31 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode Programming Overview<br />
SRV (Service) Mode - varies by model.<br />
SRV-mode programming consists of service programming job codes, which define the system capabilities.<br />
The program settings may be printed on the Receipt / Journal printer.<br />
<strong>ER</strong>-A <strong>Model</strong> SRV Mode Job Codes<br />
Job Codes Description<br />
1. READING<br />
- 900, 950, 951 971, 990 Job Codes<br />
2. SYSTEM PRESETS<br />
– 900 Job Codes<br />
3. FILE ALLOCATION<br />
– 975 or 970 Job Codes<br />
4. FREE KEY ASSIGNMENT<br />
– 950 & 951 Job Codes<br />
5. SSP – 990 Job Codes<br />
6. TRAINING<br />
Print System Preset, Free Key Layout, File Allocation,<br />
and SSP settings on the Receipt / Journal printer.<br />
Program System Presets, Z Report Counters, GTs,<br />
Secret Codes, Training <strong>Cash</strong>ier Title and Code,<br />
Language, and Currency Symbol.<br />
System Presets are used to define basic system<br />
settings and controls such as the cashier number entry<br />
system, compulsory closing of the cash drawer prior to<br />
operation, date format, tax and grand total printing on<br />
reports and many others.<br />
File Allocation is used to distribute the memory in a<br />
Sharp ECR where the memory is allocable. This allows<br />
‘Files’ to be different sizes depending on need and for<br />
better use of the available memory.<br />
Free Key programming allows you to easily place<br />
function keys other than departments and PLUs onto a<br />
keyboard position based on your customer’s<br />
requirements<br />
A “Patch” is a service function that allows the program<br />
in a ROM to be modified without replacing the chip. It<br />
is properly called a SSP. The first step in a patch is the<br />
number of the patch. Leading zeros are input as part of<br />
the patch step. Usually, when several patches are out<br />
for a unit, then a new version ROM will be made<br />
available. This new ROM will incorporate the previous<br />
patches issued.<br />
When training a new employee, sales may be rung up<br />
without affecting sales totals when you place the<br />
ECR into Training mode via signing on with the training<br />
cashier. Training operations are valid only in REG,<br />
MGR, and VOID mode. The training cashier memory is<br />
updated in the training mode. Other memories are not<br />
updated.<br />
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Page 32 of 108
SRV Mode Programming by <strong>Model</strong><br />
NOTES:<br />
System Presets<br />
900 Job Codes<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
Free Key<br />
950 & 951<br />
Job Codes<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
File Allocation<br />
975 or 970<br />
Job Codes<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
1. SRV Mode programming is not available on the <strong>ER</strong>-A242.<br />
<strong>ER</strong>-A <strong>Model</strong> SRV Mode Programming Overview<br />
SSP<br />
990 Job Codes<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
Training*<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
2. <strong>ER</strong>-A242, <strong>ER</strong>-A320, <strong>ER</strong>-A330, <strong>ER</strong>-A440 and <strong>ER</strong>-A450T – Training Enabled/Disabled in PGM Mode.<br />
INSTRUCTIONS FOR SRV MODE PROGRAMMING<br />
1 Program System Preset 900 jobs.<br />
2 Assign Free (Function) Keys job 950.<br />
3 If required, assign key numbers to the remaining keyboard positions with job 951.<br />
4 Allocated Memory File Group sizes with File Allocation job 975 or 971.<br />
5 If required, complete all other related SRV mode programming (ex. 990).<br />
6 Perform a Program Reset.<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on<br />
www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
2 OF 2<br />
Page 33 of 108
<strong>ER</strong>-A <strong>Model</strong>s SRV (Service) Mode - System Presets Overview<br />
SYSTEM PRESETS<br />
SRV Mode System Presets also known as 900 job codes are used to define system settings and controls<br />
such as the cashier number entry system, compulsory closing of the cash drawer prior to operation, date<br />
format, tax and grand total printing on reports and many others.<br />
Each System Presets controls a specific group of settings, programmed as a set of 4 bits (A B C D).<br />
Various setting may be enabled, disabled or defined by entering a predetermined value or the sum of the<br />
predetermined value for the respective bit.<br />
The program settings may be printed on the Receipt / Journal printer.<br />
System Presets Availability by <strong>Model</strong><br />
System Presets (900 Job codes) Y/N<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
NOTE: System Presets are not available on the <strong>ER</strong>-A242.<br />
System Preset Programming<br />
For the <strong>ER</strong>-A models, the following key operation is required to change a system preset settings.<br />
From SRV Mode:<br />
Where A, B, C, and D are the bits that need to be set for each System Preset programming job.<br />
Important! As previously mentioned, although the availability of a programming option may vary<br />
between the <strong>ER</strong>-A models, with the exception of the <strong>ER</strong>-A242 the SRV and PGM2 Jobs codes are<br />
consistent throughout the <strong>ER</strong>-A product line. This especially holds true for System Presets.<br />
EXAMPLE: While the settings for a specific System Preset will vary by <strong>ER</strong>-A model, generally the System<br />
Preset will control the same settings throughout the <strong>ER</strong>-A product line.<br />
Please note the actual bit (ABCD) values to enable, disable or define the settings will vary<br />
greatly by <strong>ER</strong>-A <strong>Model</strong>.<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
1 OF 4<br />
Page 34 of 108
<strong>ER</strong>-A <strong>Model</strong>s SRV (Service) Mode - System Presets Overview<br />
Example System Preset “General” Description of Options<br />
System Preset “General” Description of Options – Varies by <strong>Model</strong><br />
901 Tax System & Decimal Tab Setting<br />
902 NOT USED<br />
903 Scale, Food Stamp System<br />
904 Print Date / Consecutive Number<br />
905 Tax 4 Subtotal print on X/Z, Tax print when subtotal = 0, Canadian Tax System<br />
Dept., and PLU code printing, Bottle Return and Hash Dept., UPC Refunding, Split Price and<br />
906 Multiplication System (Split Price, Fast Food, Multiplication, Successive Multiplication), Print<br />
Consecutive number, Fractional Quantity (3 decimal places)<br />
907 Minus Dept., UPC code printing<br />
908 GT (Grand Total) Report printing options, and Void-mode nets Hourly report<br />
909 Training mode GT, Void mode totals, and PLU/UPC data Report Printing<br />
910 Server/<strong>Cash</strong>ier System options<br />
911 Fractional Quantity System, UPC check digit, and Header format<br />
912<br />
Date/Time Format, Time Clock System, Copy Receipt Format, Receipt Footer Format and<br />
Header/Footer/Logo Format<br />
913 Validation Options, SBTL print, Error-Tone System, Keyboard Buffering, and Compulsory. drawer closing<br />
914 No sale options, Tax Delete Function, Void Mode, Manual Tax, Check <strong>Cash</strong>ing, and Non-add#<br />
915 Fractional Treatment, SBTL (-) and (%) Dollar symbol, Paid Out, RA., and Coupons/Discounts<br />
916<br />
2 line print, Charge Media Finalization when $0.00, Compulsory Subtotal, Coupon, Net Sales SBTL and<br />
Check-Change Report print<br />
917 Tax 1/2/3 and Manual Tax Report Print Options<br />
Combo Meal Options, Direct Tender for 2<br />
918<br />
nd and subsequent tender, $0.00 PLU print in Red, Fractional<br />
Entries allowed for non-scale Dept & PLU, and Kitchen Printer output group like items and/or Double-<br />
Sized print, Tip Paid include cash and Tip Paid print options.<br />
919 PBLU/GLU/PB Check file system selections, Foreign Currency Format<br />
920 Enabling Back-up Master, Inline options and Terminal designation<br />
921 NOT USED<br />
922 Convert UPC – E to UPC-A (scanning systems only)<br />
923 T-log polling options<br />
924 NOT USED<br />
925 NOT USED<br />
926 Voids print on KP, Program Reset in PGM2 Mode, Refund print on KP,<br />
927 NOT USED<br />
928 Slip/Bill Printer options<br />
929<br />
KP Print Format for Media Keys and Tax Status of PLU/UPC which is set to NON-TAX by individual<br />
programming or by associated dept.<br />
980 PLU Stock , Hash Dept affect Hourly, RCPT key is separate from PO key, PLU price 2<br />
930-939 Z Report Counter<br />
942, 943, 969 GT2, GT3, Training GT<br />
944 Secret Code<br />
948, 949 Training <strong>Cash</strong>ier, Training Mode Title<br />
985, 986 Foreign Currency Symbol, Domestic Currency Symbol<br />
987 Language Setting for Text (English, French or Spanish)<br />
989 Reset all Counters and Totalizers<br />
2 OF 4<br />
Page 35 of 108
Example System Preset Programming<br />
Issue: How do I determine the Server/<strong>Cash</strong>ier Sign-on System?<br />
<strong>ER</strong>-A <strong>Model</strong>s SRV (Service) Mode - System Presets Overview<br />
The Sharp <strong>ER</strong>-A Series offers two (2) options determined by System Preset 910B for Server/<strong>Cash</strong>ier Signon<br />
System.<br />
• Stay-Down: Server/<strong>Cash</strong>ier remains signed on to the ECR until they manually sign off with the<br />
depression of the S<strong>ER</strong>V# / CASH# key.<br />
• Auto Sign-Off: Server/<strong>Cash</strong>ier is signed off after finalizing the transaction by selecting the<br />
Service, Final, or payment key.<br />
<strong>ER</strong>-A410/420 Example<br />
System Preset 910 options<br />
System Presets<br />
910<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
MRS* Default<br />
(ABCD)<br />
N/A<br />
0000<br />
0100<br />
0204<br />
0204<br />
0004<br />
0204<br />
0204<br />
0204<br />
*MRS = Master Reset<br />
<strong>ER</strong>-A440 Example<br />
System Preset 910 options<br />
MRS*<br />
Server/<strong>Cash</strong>ier<br />
System<br />
N/A<br />
N/A<br />
Auto Sign-Off<br />
Stay-Down<br />
Stay-Down<br />
Stay-Down<br />
Stay-Down<br />
Stay-Down<br />
Stay-Down<br />
3 OF 4<br />
Page 36 of 108
<strong>ER</strong>-A <strong>Model</strong>s SRV (Service) Mode - System Presets Overview<br />
INSTRUCTIONS FOR PROGRAMMING SYSTEM PRESETS<br />
1<br />
2<br />
3<br />
4<br />
When making entries for System Presets, leading zeros are not required. Please note trailing zeros<br />
are required and the order of entry is from the left-most digit (A) to the right-most digit (D).<br />
When changing the value of a System Preset, the values of bits A, B, C, D must be entered even if<br />
only one of the bits is modified.<br />
Upon completion of System Preset programming and prior to returning to REG Mode or other<br />
MODE, a Program Reset is required/mandatory.<br />
When making changes to multiple System Presets, complete all System Preset programming and<br />
then perform a Program Reset.<br />
DOCUMENTATION – varies by model<br />
1<br />
Sharp POS Instruction, Service, Programming and Parts manuals and Procedures Guide are<br />
available on www.sharp-pos.com - Technical Manuals link.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
4 OF 4<br />
Page 37 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
FREE KEY Overview<br />
SRV Mode Free Key programming, also known as 950 programming, allows you to easily place function<br />
keys other than departments and PLUs onto a keyboard position based on your customer’s requirements.<br />
Function Keys are keys that perform actions, such as cash, check, charge, void, RA/PO, and auto keys.<br />
NOTE: For the <strong>ER</strong>-A320 and <strong>ER</strong>-A330, 950 programming is used to assign departments to the physical<br />
keyboard. Optional key top kits may be purchase to access the newly assigned departments. PLUs can<br />
not be placed directly on the keyboard. The PLU/SUB function key is used to register PLUs.<br />
SRV Mode Key Number Assignment programming, also known as 951 programming allows you to assign a<br />
key number to a fixed key position for departments, and direct PLU keys. Please see the chart below for<br />
availability.<br />
NOTE: Normally, there is no need to change the 951 programming from the MRS default settings which<br />
are shown in the respective Sharp <strong>ER</strong>-A model Instruction Manual/Book.<br />
Please see the respective Sharp <strong>ER</strong>-A model Programming Manuals and Dealer Knowledge Books for the<br />
Function Key List and Key Position charts.<br />
FREE KEY Availability by <strong>Model</strong><br />
Free Key<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
Job Code 950<br />
Y/N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Job Code 951<br />
Y/N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
NOTE: Free Key assignment and Key No. assignment are not available on the <strong>ER</strong>-A242.<br />
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<strong>ER</strong>-A320 and <strong>ER</strong>-A330 FREE KEY Programming<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
For the <strong>ER</strong>-A320 and <strong>ER</strong>-A330 models, the following key operation is used to assign function keys to the<br />
keyboard:<br />
From SRV Mode:<br />
NOTE: If the “fixed” function keys are accidentally placed in the wrong position, it may become<br />
necessary to restore the MRS default keyboard in order to continue. “Fixed” function keys are those keys<br />
required for programming, such as 00-9, Decimal Point, CL, @/FOR, SBTL, CA/AT keys.<br />
Example <strong>ER</strong>-A320 Function Key List (Not all Function Keys are shown):<br />
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Page 39 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
<strong>ER</strong>-A320<br />
Key Top Kits<br />
<strong>ER</strong>-A330<br />
3 OF 14<br />
Page 40 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
Key Top Kits<br />
<strong>ER</strong>-A410/420, 440, 450T and 520/530 FREE KEY, Dept & PLU Programming<br />
Programming the keyboard for the <strong>ER</strong>-A410/420, 440, 450T and 520/530 involve 4 primary job codes:<br />
1. SRV Mode 950: Function key positioning<br />
2. SRV Mode 951: Key No. assignment for Depts. and PLUs.<br />
3. PGM2 2119: Department location on the keyboard.<br />
4. PGM2 2219: PLU location on the keyboard.<br />
<strong>Model</strong><br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
SRV 950<br />
Y/N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
SRV 951<br />
Y/N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
PGM2 2119<br />
Y/N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
PGM2 2119<br />
Y/N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
4 OF 14<br />
Page 41 of 108
Recommended Programming Sequence<br />
1. SRV Mode 950: Function key positioning.<br />
2. SRV Mode 951: Key No. assignment for Depts. and PLUs.<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
3. PGM2 Mode: Program the Department or PLU. (Minimum requirements – Departments - Job<br />
code 2110 and PLU – Job code 1200).<br />
NOTE:<br />
1. If the department or PLU has not been created (does not exist in the ECR), PGM2 Mode<br />
2119/2219 programming is prohibited.<br />
2. At MRS, only a certain number of departments and PLUs exist/used, regardless of the amount<br />
that is allocated/used.<br />
EXAMPLE: 2000 PLU/UPC records are allocated, however, at MRS only 20 are used. Items 21-2000<br />
will not be available for PGM2 Mode 2119/2219 programming until Step 3 has been performed.<br />
Group Number<br />
or<br />
File Table No.<br />
(Depends on <strong>Model</strong>*)<br />
Description<br />
(MRS)<br />
No. of Records<br />
(MRS)<br />
No. of Used<br />
Records<br />
4 PLU/UPC 2000 20<br />
4. PGM2 2119: Department location on the keyboard.<br />
5. PGM2 2219: PLU location on the keyboard.<br />
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Page 42 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
<strong>ER</strong>-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 Programming<br />
The <strong>ER</strong>-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 programming is based on the Function<br />
Key List and Key Position chart found in the respective model Programming Manual and/or Dealer<br />
Knowledge Books. The key position numbers are fixed and cannot be changed.<br />
Color-coded keyboard from the <strong>ER</strong>-A530:<br />
950 Function key postions (Function keys)<br />
951 Fixed Key Positions (Lower Left corner)<br />
951 Programmable Key No. (Upper Right corner) - used for 2119, 2219 programming<br />
NOTE: The Key Position numbers are different from the Key No. numbers.<br />
The following key operation is used to assign SRV Mode 950 Function Keys to the keyboard.<br />
From SRV Mode:<br />
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Page 43 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
The following key operation is used to program SRV Mode 951 Key No. Assignment:<br />
Perform the following to assign a Key No. to a Key Position that will be used as a Department or PLU<br />
using the respective model Programming Manual or Dealer Knowledge Book Key Position chart.<br />
From SRV Mode:<br />
NOTE:<br />
1. The Key No. number will automatically increase by one from the original number when you touch<br />
the key on the keyboard so you may program your Key No.(s) without having to use the complete<br />
string.<br />
2. When the number increases just touch the next key on the keyboard where you wish to assign<br />
the new number, press [CA/AT] when finished with all Key No. assignments.<br />
To Inhibit or remove a Function Key<br />
If you wish to assign a PLU/Dept. to a key location that is currently a function key, you must inhibit the<br />
key first to make it available for reassignment.<br />
From SRV Mode:<br />
NOTE: If the “fixed” function keys are accidentally placed in the wrong position, it may become<br />
necessary to restore the MRS default keyboard in order to continue. “Fixed” function keys are those keys<br />
required for programming, such as 00-9, Decimal Point, CL, @/FOR, SBTL, CA/AT keys.<br />
7 OF 14<br />
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To return the keyboard to the MRS default keyboard<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
If the function keys are accidentally placed in the wrong position, it may be necessary to restore the MRS<br />
default keyboard in order to continue.<br />
From SRV Mode:<br />
NOTE:<br />
1. Only the keyboard layout is affected; PGM2 Mode data is retained.<br />
2. Depending on the model it may require that you perform a master reset.<br />
<strong>ER</strong>-A410/420, 440, 450T and 520/530 PGM2 Mode 2119/2219 Programming<br />
Program the Department or PLU<br />
Perform the following to assign the Key Position to a Department or PLU:<br />
Please ensure the Department and/or PLU exist in the ECR. The minimum programming requirements are<br />
Department, Job code 2110 and PLU – Job code 1200.<br />
NOTE:<br />
1. If the department or PLU has not been created (does not exist in the ECR), PGM2 Mode<br />
2119/2219 programming is prohibited.<br />
2. At MRS, only a certain number of departments and PLUs exist/used, regardless of the amount that<br />
is allocated/used.<br />
EXAMPLE: 2000 PLU/UPC records are allocated, however, at MRS only 20 are used. Items 21-2000<br />
will not be available for PGM2 Mode 2119/2219 programming until Step 3 has been performed.<br />
Group Number<br />
or<br />
File Table No.<br />
(Depends on <strong>Model</strong>*)<br />
Description<br />
(MRS)<br />
No. of Records<br />
(MRS)<br />
No. of Used<br />
Records<br />
4 PLU/UPC 2000 20<br />
8 OF 14<br />
Page 45 of 108
4. PGM2 Job Code 2119 – Department location on the keyboard<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
Departments can be located on a key that has a defined Key No. and is not occupied by a function key.<br />
The following key operation is used to assign a department to a physical key position.<br />
From PGM2 Mode<br />
NOTE:<br />
Example: Assigning Dept 8 to Key No. 79: 2119 [@/FOR] 79[@/FOR] 8 [SBTL] [CA/AT]<br />
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Page 46 of 108
5. PGM2 Job Code 2219 – PLU location on the keyboard<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
PLUs can be located on a key that has a defined Key No. and is not occupied by a function key.<br />
From PGM2 Mode<br />
NOTE:<br />
EXAMPLE: Assigning PLU 7 to Key No. 67, 2219 [@/FOR] 67 [@/FOR] 7 [SBTL] [CA/AT]<br />
10 OF 14<br />
Page 47 of 108
FREE KEY Reading<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
You can determine where keys are located with the following three (3) reports. These reports may be<br />
printed on the Receipt/Journal printer. Please see the respective Sharp <strong>ER</strong>-A model Programming Manuals<br />
and Dealer Knowledge Books for procedures and sample readings.<br />
SRV Mode Reports:<br />
1. 950: Displays the Function keys and the location based on the Key Position chart.<br />
2. 951: Displays the Key No. correlation to the Key Position chart. (e.g.: the Left and Center<br />
number are the Key No. while the Right is the Key Position).<br />
PGM2 Mode Reports:<br />
1. 2119 – Displays Key No. and Department and/or PLU assignment. (e.g. the Left column shows<br />
the Key No. while the Right column shows the Department or PLU).<br />
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Page 48 of 108
<strong>ER</strong>-A520/530<br />
SRV Mode 950 Reading<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
<strong>ER</strong>-A520/530<br />
SRV Mode 951 Reading<br />
12 OF 14<br />
Page 49 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
2119<br />
13 OF 14<br />
Page 50 of 108
INSTRUCTIONS FOR PROGRAMMING FREE KEY<br />
1<br />
2<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – Free Key Overview<br />
Typically, a function key must physically exist on the keyboard in order to update and report the<br />
associated sales total(s).<br />
A function key must physically exist on the keyboard before any associated PGM/PGM1/PGM2 mode<br />
programming can be performed.<br />
3 You may place any function key in multiple locations on the keyboard.<br />
4<br />
5<br />
If you wish to assign a PLU/Dept. to a key location that is currently assigned a function key, you must<br />
inhibit the key first to make it available for reassignment.<br />
PGM2 Mode Direct Key (2119 / 2219) programming allows you to link a PLU or DEPT to a key position<br />
on the keyboard only for direct registration based on the end user’s requirements.<br />
DOCUMENTATION –varies by model<br />
1<br />
Sharp POS Instruction, Service, Programming and Parts manuals and Procedures Guide are<br />
available on www.sharp-pos.com - Technical Manuals link.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
14 OF 14<br />
Page 51 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
FILE ALLOCATION Overview<br />
SRV Mode File Allocation, also known as memory file allocation and 970 programming, is used to<br />
distribute the memory in a Sharp ECR where the memory is allocable. This allows ‘Files’ to be different<br />
sizes depending on need and for better use of the available memory.<br />
The concept of file allocation is similar to partitioning a hard disk drive. Instead of disk space, you are<br />
working with areas of memory. File allocation allows for dividing and dedicating memory space for the<br />
files to store its data.<br />
Available memory maybe expanded with the addition of an optional memory expansion chip or board.<br />
File Allocation Availability by <strong>Model</strong><br />
File Allocation<br />
(975 or 970 Job Codes)<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
Optional Memory Expansion by <strong>Model</strong><br />
<strong>Model</strong> Y/N<br />
<strong>ER</strong>-A242<br />
<strong>ER</strong>-A320<br />
<strong>ER</strong>-A330<br />
<strong>ER</strong>-A410<br />
<strong>ER</strong>-A420<br />
<strong>ER</strong>-A440<br />
<strong>ER</strong>-A450T<br />
<strong>ER</strong>-A520<br />
<strong>ER</strong>-A530<br />
N<br />
N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Optional Memory<br />
Expansion<br />
n/a<br />
n/a<br />
n/a<br />
n/a<br />
n/a<br />
<strong>ER</strong>-03RA (128K RAM Chip)<br />
n/a<br />
UPS02MB (2MB Board)<br />
UPS02MB (2MB Board)<br />
Y/N<br />
N<br />
N<br />
N<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
Y<br />
SRV Mode<br />
Job Code<br />
n/a<br />
n/a<br />
n/a<br />
975<br />
975<br />
970<br />
970<br />
970<br />
970<br />
Comments<br />
n/a<br />
n/a<br />
n/a<br />
n/a<br />
n/a<br />
Please order Service Part No. VHI62LV4007-1<br />
n/a<br />
Sales Accessory<br />
Sales Accessory<br />
1 OF 14<br />
Page 52 of 108
<strong>ER</strong>-A410/420 File Allocation Programming<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
For the <strong>ER</strong>-A410/420 models, the following key operation is used to program file allocation:<br />
From SRV Mode:<br />
X: see the chart below<br />
YYYY: see the chart below<br />
MRS: see the chart below<br />
NOTE:<br />
1. The maximum number for “YYYY” cannot be exceeded.<br />
2. The codes indicated are for PGM and REG mode operations.<br />
FILE NAME X YYYY Codes<br />
MRS DEFAULTS<br />
<strong>ER</strong>A410 <strong>ER</strong>A420<br />
Departments 1 1-99 2-digits 20 10<br />
PLU/UPC 2 0-1500 6-digits 500 500<br />
PBLU 3 0-999 4-digits 50 0<br />
<strong>Cash</strong>ier 4 1-20<br />
0: 0<br />
2-digits 20 20<br />
Number of Overlapped<br />
<strong>Cash</strong>ier<br />
5<br />
NOTE: Same as the<br />
number of cashiers<br />
[**} allocated<br />
0 = Erase<br />
2-digits 0 0<br />
KP Buffer 6 1 = Create<br />
Same as Reg Buffer<br />
n/a<br />
0<br />
0<br />
<strong>ER</strong>-A440, 450T, 520 & 530 File Allocation Overview<br />
File allocation programming for the <strong>ER</strong>-A440, 450T, 520 and 530 uses File Groups to reserve areas of<br />
memory for data storage.<br />
During file allocation, file groups work much like a batch file or command file does in an operating system<br />
or software program. A single File Group may reserve areas of memory for a single file table or<br />
multiple dependent or related file tables.<br />
Programming by “Group” allows certain portions of some files (such as text length for Departments and<br />
PLUs) to be changed without affecting other programmed areas of the function.<br />
Depending on the File Group Type, the file allocation requirements will vary.<br />
2 OF 14<br />
Page 53 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
Please see the respective Sharp <strong>ER</strong>-A model Programming Manuals and Dealer Knowledge<br />
Books for the File Group No, name, type, and table numbers.<br />
File Allocation Terminology<br />
The following terminology is used in File Allocation.<br />
• Group No.: (Also known as File Group No.) (See above -File Allocation Overview) This is a<br />
reference number for the file group and is used in the actual File Allocation Programming.<br />
Depending on the model, the Group No. is used and printed on the actual File Allocation Reading.<br />
• File No. / Table No.: (Also known as File Table No.) This is a reference number for the<br />
individual files within a File Group. Depending on the model, the File Table No. is used and printed<br />
on the actual File Allocation Reading.<br />
• File Name: Indicates the purpose of the particular file.<br />
• # Records: This area refers to the amount, or number, of each function that memory can be<br />
allocated for. The actual meaning of each record depends upon the file. ( e.g.: With PLU or<br />
Department Files, each PLU, or Department requires one record; with table files such as PLU Link<br />
or Condiment, each record equals one line of the table.)<br />
“# Records” is usually divided into two columns on the table - DEFAULT (at MAST<strong>ER</strong> RESET) and<br />
MAXIMUM. If the Maximum number of records for the file is denoted by asterisks, it is limited<br />
only by the available memory in the machine.<br />
• # Blocks: The “Blocks” referred to are individual memory areas set aside for transaction data for<br />
each <strong>Cash</strong>ier, Clerk, or Server. Each block of memory has a fixed number of records in it. Each<br />
record corresponds to a particular piece of data that would be printed in a <strong>Cash</strong>ier, Clerk, or<br />
Server Report. Block counts other than “1” are used only for <strong>Cash</strong>ier, Clerk, and Server Files.<br />
• Label Size: This denotes the number of bytes in the header of the data. In the “<strong>ER</strong>-A” Series, the<br />
number of bytes in the label MUST be added to the number of bytes in the record length to get an<br />
accurate number of bytes each record requires.<br />
• Record Length (Data Size): Shows the number of bytes required for the data in each record.<br />
• Memory Size: Shows the total number of bytes required for the file at default. In some File<br />
Allocation Tables, the total number of bytes is also shown for the file if it is opened to the<br />
maximum number of records.<br />
3 OF 14<br />
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File Group Types:<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
• Type 0: (Child) is modified automatically when the parent file group is changed. Create/Erase<br />
only. (e.g.: Department Text, PLU Price, or PLU Stock)<br />
• Type 1: (Parent or Primary) requires a Number of Records Entry. Create/Erase and<br />
Increase/Decrease the number of records. (e.g.: Dept., PLU, or Server/<strong>Cash</strong>ier)<br />
Operational buffers, such as the “Register Buffer”, are also considered to be Primary Files.<br />
Primary Files also include those files opened for report data storage such as Term, Gross Margin,<br />
Daily Net, Hourly, and Transaction. These reports can not be run if the corresponding files are not<br />
allocated.<br />
• Type 2: Requires an Entry of Indexes and Records. Create/Erase and Increase/Decrease the<br />
number of records for label and data individually. (e.g.: GLU/PBLU)<br />
Calculating Memory Usage<br />
Calculating the memory needed for specific applications is very important. This information is needed to<br />
know what RAM options are required. If given a set amount of RAM, it enables you to determine the<br />
maximum number of functions (such as PLUs, and UPCs) that can be installed.<br />
The general formula for calculating the memory required for any particular file is (See Example <strong>ER</strong>-<br />
A520/530 File Table No. Listing):<br />
TN = (NR x NB) x (RL + LS)<br />
Where:<br />
TN = Total Number of bytes.<br />
NR = Number of Records<br />
NB = Number of Blocks<br />
RL = Record Length (Data Size)<br />
LS = Label Size<br />
If the file that is being calculated is allocated is MRS, you should subtract the number of bytes the file<br />
uses at MRS from the value derived by the formula shown above. The result will be the amount of<br />
ADDITIONAL RAM required, or if the file size is being decreased, the amount of RAM freed.<br />
Reminders:<br />
1. The number of bytes in the Label Size must be added to the Record Length in order to get the<br />
actual number of bytes required for each record.<br />
2. If the number of records (or blocks) of a Type 1 (Parent or Primary) file group is changed, the<br />
files that follow the Type 1 (Parent or Primary) file group size will also be changed.<br />
4 OF 14<br />
Page 55 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
<strong>ER</strong>-A440, 450T, 520 & 530 File Allocation Programming<br />
For the <strong>ER</strong>-A440, 450T, 520, and 530 models, the following key operation is used to program file<br />
allocation:<br />
From SRV Mode:<br />
971 . @/FOR XX @/FOR YYYYY<br />
XX = File Group No.<br />
YYYYY = Desired number of Records/Blocks (items)<br />
ZZZZZZ =Total Lines of stored data<br />
MRS = See the Example <strong>ER</strong>-A520/530 File Table No. Listing below:<br />
NOTES: (1) The maximum number for “YYYYY” cannot be exceeded.<br />
(2) ***** The maximum number is based on the total amount of available memory.<br />
“Sister” File Groups<br />
*Important: You must delete the “sister” file group in order to allocate file groups that are flagged with<br />
an asterisk (See Example <strong>ER</strong>-A520/530 File Group Listing). (e.g.: PLU/UPC Price 1 and PLU/UPC<br />
Price 1-6 or PLU/UPC Text 1 (8 Char) and PLU/UPC Text 1 (16 Char) are considered “sister” file groups.<br />
You can only allocate one or the other not both.)<br />
E.g.: The <strong>ER</strong>-A520/<strong>ER</strong>-A530 at MRS is allocated for PLU/UPC Price 1. In order to change the memory<br />
allocation to allow for PLU/UPC Price 1-6, two things need to be considered:<br />
1. The File Group #5 (PLU/UPC Price 1) must be deleted prior to allocating the File Group #6<br />
(PLU/UPC Price 1-6).<br />
2. The PLU/UPC Price 1-6 will require more memory than PLU/UPC Price 1. Optional memory may be<br />
required.<br />
To Delete a File Group<br />
If you wish to free up available memory space by deleting a file group that is not required (e.g. Link<br />
PLU, Set PLU, Dynamic UPC etc.), perform the following procedure:<br />
From SRV Mode:<br />
(Type 0,1)<br />
@/FOR ZZZZZ<br />
(Type 2)<br />
CA/AT<br />
5 OF 14<br />
Page 56 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
Increasing and Reducing the No. of Records<br />
It is always safe to increase the size of a particular File Group if memory is available to accommodate the<br />
increase.<br />
When reducing the size of a particular File Group, do not reduce the No. of Records below the<br />
No. of Used Records to prevent data loss.<br />
E.g. Using the Example <strong>ER</strong>-A520/530 970 File Reading below:<br />
In this example using the MRS defaults, PLU/UPC Group No. 4 must not be reduced below 20. If reduced<br />
below 20, any data associated with those records is lost.<br />
Group Number<br />
or<br />
File Table No.<br />
(Depends on <strong>Model</strong>*)<br />
Description No. of Records No. of Used Records<br />
4 PLU/UPC 2000 20<br />
* <strong>ER</strong>-A520/520 970 Reading Prints according to Group No.<br />
NOTE: Reducing the number of Records can free up available memory space.<br />
EXAMPLE:<br />
At MRS, the ECR has 2000 records reserved for PLU/UPC (sales items). You determine that they will not<br />
require or use more than 500 records. You can safely reduce the No. of Records for the PLU/UPC File<br />
Group to 500 to free up available memory for use by other File Groups without losing data in records 1-<br />
500.<br />
6 OF 14<br />
Page 57 of 108
Example <strong>ER</strong>-A520/530 File Group Listing:<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
GROUP No. FILE NAME TYPE FILE TABLE NO.<br />
1 Dept 1 01, 02, 03, 05, 06<br />
*2 Dept TEXT (8) 0 03<br />
*3 Dept TEXT (16) 0 04<br />
4 PLU/UPC 1 08, 09, 10, 12, 18, 20, 22<br />
*5 PLU/UPC PRICE 1 0 10, 20, 22, /21, 23<br />
*6 PLU/UPC PRICE 1-6 0 11, 24, 26, /25, 27<br />
*7 PLU/UPC TEXT1 (8) 0 12<br />
*8 PLU/UPC TEXT1 (16) 0 13<br />
*9 PLU/UPC KP TEXT1 (12) 0 14<br />
*10 PLU/UPC TEXT1-6 (8) 0 15<br />
*11 PLU/UPC TEXT1-6 (16) 0 16<br />
*12 PLU/UPC KP TEXT1-6 (12) 0 17<br />
13 PLU/UPC stock 0 19<br />
14 DYNAMIC UPC 1 28, 29, 30, 33, 34, 38, 39, 41<br />
*15 DYNAMIC UPC PRICE 1 0 30, 39, 41, /40, 42<br />
*16 DYNAMIC UPC PRICE 1-6 0 31, 43, 45, /44, 46<br />
*17 DYNAMIC UPC TEXT1 (8) 0 32<br />
*18 DYNAMIC UPC TEXT1 (16) 0 33<br />
*19 DYNAMIC UPC KP TEXT1 (12) 0 34<br />
*20 DYNAMIC UPC TEXT1-6 (8) 0 35<br />
*21 DYNAMIC UPC TEXT1-6 (16) 0 36<br />
*22 DYNAMIC UPC KP TEXT1-6 (12) 0 37<br />
23 UPC PGM PICK UP 1 47<br />
24 DYNAMIC UPC PGM PICK UP 1 48<br />
25 UPC X/Z PICK UP 1 49<br />
26 DYNAMIC UPC X/Z PICK UP 1 50<br />
27 Link PLU 1 51<br />
28 Set PLU 1 52<br />
29 Condiment table 1 53, 79<br />
30 Mix&Match Table 1 54, 55<br />
31 S<strong>ER</strong>V<strong>ER</strong> 1 59, 60, 61, 62, 63, /64, 74, 81, 82<br />
32 Reg buffer 1 69, 70, 71, 72, /79, 73, 74, 81, 82<br />
33 Overlapped Server 0 74, 81, 82<br />
34 GLU/PBLU 2 75, 80<br />
35 Closed GLU 1 76, 77<br />
36 AUTO GLU Generate code 1 78<br />
37 KP BUFF<strong>ER</strong> 0 73<br />
38 BS/BT buffer 0 72<br />
7 OF 14<br />
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<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
39 Term Dept 0 07<br />
40 Term PLU/UPC 0 21, 23<br />
41 Term Transaction 0 58<br />
42 Term S<strong>ER</strong>V<strong>ER</strong> 0 64<br />
43 Term DYNAMIC UPC 0 40, 42<br />
44 All of term file 0 07, 21, 23, 40, 42, 58, 64<br />
Example <strong>ER</strong>-A520/530 File Table No. Listing:<br />
NOTE: For the <strong>ER</strong>A520/530, this table can be used to calculate the memory allocation size. This<br />
information is not printed on the FILE READING REPORT.<br />
FILE No. NAME<br />
RECORD<br />
(MRS) (MAX) #1<br />
BLOCK<br />
(MRS) (MAX) #2<br />
Label<br />
Size<br />
Data Size<br />
01 DEPT PRESET 20 99 1 1 3 8<br />
02 PRICE 20 99 (1) 1 1 0 3<br />
03 TEXT (8 chara) 0 99 (1) 1 1 0 8<br />
04 TEXT (16 chara) 20 99 (1) 1 1 0 16<br />
05 CVM CHARACT<strong>ER</strong> 20 99 (1) 1 1 0 1<br />
06 DAILY 20 99 (1) 1 1 0 13<br />
07 T<strong>ER</strong>M 20 99 (1) 1 1 0 13<br />
08 PLU/UPC PRESET 1000 ***** 1 1 9 15<br />
09 FLAG 1000 ***** (8) 1 1 0 3<br />
10 PRICE1 1000 ***** (8) 1 1 0 3<br />
11 PRICE1-6 0 ***** (8) 1 1 0 18<br />
12 TEXT1 (8 chara) 0 ***** (8) 1 1 0 8<br />
13 TEXT1 (16 chara) 1000 ***** (8) 1 1 0 16<br />
14 KP TEXT1 (12 chara) 1000 ***** (8) 1 1 0 12<br />
15 TEXT1-6 (8 chara) 0 ***** (8) 1 1 0 48<br />
16 TEXT1-6 (16 chara) 0 ***** (8) 1 1 0 96<br />
17 KP TEXT1-6 (12 chara) 0 ***** (8) 1 1 0 72<br />
18 CVM CHARACT<strong>ER</strong> 1000 ***** (8) 1 1 0 1<br />
19 STOCK 0 ***** (8) 1 1 0 4<br />
20 DAILY (Price1) 1000 ***** (8) 1 1 0 9<br />
21 T<strong>ER</strong>M (Price1) 0 ***** (8) 1 1 0 9<br />
22 WASTE DAILY (Price1) 1000 ***** (8) 1 1 0 9<br />
23 WASTE T<strong>ER</strong>M (Price1) 0 ***** (8) 1 1 0 9<br />
24 DAILY (Price1-6) 0 ***** (8) 6 6 0 9<br />
25 T<strong>ER</strong>M (Price1-6) 0 ***** (8) 6 6 0 9<br />
26 WASTE DAILY (Price1-6) 0 ***** (8) 6 6 0 9<br />
27 WASTE T<strong>ER</strong>M (Price1-6) 0 ***** (8) 6 6 0 9<br />
8 OF 14<br />
Page 59 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
28 DYNAMIC UPC PRESET 0 ***** 1 1 9 13<br />
29 FLAG 0 ***** (28) 1 1 0 3<br />
30 PRICE1 0 ***** (28) 1 1 0 3<br />
31 PRICE1-6 0 ***** (28) 1 1 0 18<br />
32 TEXT1 (8 chara) 0 ***** (28) 1 1 0 8<br />
33 TEXT1 (16 chara) 0 ***** (28) 1 1 0 16<br />
34 KP TEXT1 (12 chara) 0 ***** (28) 1 1 0 12<br />
35 TEXT1-6 (8 chara) 0 ***** (28) 1 1 0 48<br />
36 TEXT1-6 (16 chara) 0 ***** (28) 1 1 0 96<br />
37 KP TEXT1-6 (12 chara) 0 ***** (28) 1 1 0 72<br />
38 CVM CHARACT<strong>ER</strong> 0 ***** (28) 1 1 0 1<br />
39 DAILY (Price1) 0 ***** (28) 1 1 0 9<br />
40 T<strong>ER</strong>M (Price1) 0 ***** (28) 1 1 0 9<br />
41 WASTE DAILY (Price1) 0 ***** (28) 1 1 0 9<br />
42 WASTE T<strong>ER</strong>M (Price1) 0 ***** (28) 1 1 0 9<br />
43 DAILY (Price1-6) 0 ***** (28) 6 6 0 9<br />
44 T<strong>ER</strong>M (Price1-6) 0 ***** (28) 6 6 0 9<br />
45 WASTE DAILY (Price1-6) 0 ***** (28) 6 6 0 9<br />
46 WASTE T<strong>ER</strong>M (Price1-6) 0 ***** (28) 6 6 0 9<br />
47 UPC PGM PICK UP 100 100 1 1 9 0<br />
48<br />
DYNAMIC UPC PGM PICK<br />
UP<br />
0 100 1 1 9 0<br />
49 UPC X/Z PICK UP 100 100 1 1 9 0<br />
50<br />
DYNAMIC UPC X/Z PICK<br />
UP<br />
0 100 1 1 9 0<br />
51 LINK PLU 10 ***** 1 1 9 35<br />
52 SET PLU 10 ***** 1 1 9 70<br />
53 Condiment Table 10 99 1 1 3 107<br />
54 MIX & MATCH TABLE 10 99 1 1 3 4<br />
55 MIX & MATCH SOLD 10 99 (54) 1 1 0 5<br />
56 TRANSACTION LABEL 169 169 1 1 4 0<br />
57 DAILY 169 169 (56) 1 1 0 9<br />
58 T<strong>ER</strong>M 169 169 (56) 1 1 0 9<br />
59 S<strong>ER</strong>V<strong>ER</strong> PRESET 20 20 0 1 1 3 10<br />
60 FLAG 20 20 (59) 1 1 0 1<br />
61 TEXT 20 20 (59) 1 1 0 8<br />
62 S<strong>ER</strong>V<strong>ER</strong> TRNS. LABEL 113 113 0 20 20 (59) 4 0<br />
63 DAILY 113 113 (62) 20 20 (59) 0 9<br />
64 T<strong>ER</strong>M 113 113 (62) 20 20 (59) 0 9<br />
65 RESET S<strong>ER</strong>V<strong>ER</strong> LABEL 113 113 0 1 1 4 0<br />
66 TOTAL 113 113 (65) 1 1 0 9<br />
9 OF 14<br />
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<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
67 TOTAL S<strong>ER</strong>V<strong>ER</strong> LABEL 113 113 0 1 1 4 0<br />
68 TOTAL 113 113 (67) 1 1 0 9<br />
69 REG BUFF<strong>ER</strong> 250 250 0 1 1 0 48<br />
70 (Reserved) 0 0 0 1 1 0 48<br />
71 GLU/PBLU BUFF<strong>ER</strong> 250 250 0 1 1 0 48<br />
72 B.T. BUFF<strong>ER</strong> 250 250 0 1 1 0 48<br />
73 KP BUFF<strong>ER</strong> 0 250 0 1 1 0 52<br />
74 OV<strong>ER</strong>LAPPED S<strong>ER</strong>V<strong>ER</strong> 0 250 0 0 20 (59) 0 48<br />
75 GLU/PBLU<br />
10-<br />
1000<br />
****-<br />
*****<br />
0 1 1 4 43<br />
76 CLOSED GLU 0 ***** 0 1 1 4 146<br />
77 CLOSED GLU AMOUNT 0 ***** (76) 1 1 0 125<br />
78<br />
AUTO GLU Generate<br />
Code<br />
11 11 0 1 1 0 2<br />
79<br />
CONDIMENT EDIT<br />
BUFF<strong>ER</strong><br />
250 250 0 1 1 0 48<br />
80 OPEN GLU BUFF<strong>ER</strong> 250 250 0 1 1 6 10<br />
81<br />
OV<strong>ER</strong>LAPPED GLU/PBLU<br />
BUFF<strong>ER</strong><br />
0 250 0 0 20 (59) 0 48<br />
82<br />
OV<strong>ER</strong>LAPPED<br />
MIX&MATCH BUFF<strong>ER</strong><br />
0 250 0 0 20 (59) 0 5<br />
83 FUNCTION TEXT 289 289 0 1 1 4 8<br />
(#1): Same as the number of record of table no.<br />
(#2): Same as the number of block of table no.<br />
10 OF 14<br />
Page 61 of 108
File Allocation Reading<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
The File Allocation Reading may be printed on the Receipt / Journal printer. Please see the respective<br />
Sharp <strong>ER</strong>-A model Programming Manuals and Dealer Knowledge Books for procedures and sample<br />
readings.<br />
Example File Allocation Readings:<br />
<strong>ER</strong>-A410/420<br />
900 Reading<br />
<strong>ER</strong>-A440<br />
970 Reading<br />
Prints According to File Table No.<br />
11 OF 14<br />
Page 62 of 108
<strong>ER</strong>-A450T<br />
970 Reading<br />
Prints According to File Table No.<br />
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
<strong>ER</strong>-A520/530<br />
970 Reading<br />
Prints According to Group No.<br />
(Example <strong>ER</strong>-A520/530 File Group Listing)<br />
12 OF 14<br />
Page 63 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
NOTE: The File Readings, comprised of three (3) hexadecimal numbers, printed at the bottom of the<br />
report provide important information.<br />
<strong>ER</strong>-A520/530<br />
MRS Values<br />
Out of Box<br />
(HEX)<br />
Optional Expansion<br />
Memory Board<br />
(UPS02MB)<br />
Starting Address 319000 319000<br />
Comments<br />
Used Address 39039D 39039D Currently (MRS) used memory.<br />
End Address 3FFFFF 5FFFFF Maximum available memory.<br />
Summary:<br />
The amount of memory available for allocation is the difference between the End Address and the Used<br />
Address. By familiarizing yourself with the default End Address, you will be able to easily identify if any<br />
optional memory has or has not been installed.<br />
Without prior knowledge of optional expansion memory chip or board installation, the only way to<br />
determine if optional memory has been added is to perform the optional memory diagnostic or to view<br />
the physical chip or board. For some models, viewing the physical chip or board may require disassembly<br />
of the ECR.<br />
13 OF 14<br />
Page 64 of 108
<strong>ER</strong>-A <strong>Model</strong> SRV (Service) Mode – File Allocation Overview<br />
INSTRUCTIONS FOR PROGRAMMING FILE ALLOCATION<br />
1 Before you start any programming, it is recommended that you check the available memory.<br />
2<br />
Before you start programming memory allocation, you should consult with your customer to<br />
determine how much and what size file memory is necessary.<br />
3 When allocating File Groups, it is important to note which individual file tables are affected.<br />
4<br />
5<br />
6<br />
When allocating File Groups, observe the contents printed on the Journal Printer. If there is a<br />
problem with the allocation such as no available memory, it will be indicated on the Journal Printer.<br />
Upon completion of File programming and prior to returning to REG Mode or any other MODE, a<br />
Program Reset is required/mandatory.<br />
When making changes to multiple Files, complete all File programming and then perform a<br />
Program Reset.<br />
DOCUMENTATION – varies by model<br />
1<br />
Sharp POS Instruction, Service, Programming and Parts manuals and Procedures Guide are<br />
available on www.sharp-pos.com - Technical Manuals link.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
14 OF 14<br />
Page 65 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
PGM/PGM1/PGM2 Mode Overview - varies by model<br />
The Sharp <strong>ER</strong>-A model programming consists of SRV (Service Mode) and/or PGM/PGM1/PGM2 (Program)<br />
Mode job codes.<br />
Job codes tell the ECR (Electronic <strong>Cash</strong> Register) which programming function to perform. Each job code<br />
has bits that enable, disable, or define the settings for the respective job code. The program settings may<br />
be printed on the Receipt / Journal printer.<br />
PGM/PGM1/PGM2 Mode job codes allow the user to program settings such as the date, time, departments,<br />
items, tax, servers/cashiers, terminal functions, preset prices, etc.<br />
It’s important to know how the ECR was Service Mode programmed before attempting PGM Mode<br />
Programming, as many of the PGM job codes are affected (allowed or disallowed) by Service Mode<br />
programming entries.<br />
PGM/PGM1/PGM2 Mode Availability by <strong>Model</strong><br />
Access to PGM/PGM1/PGM2 Mode is controlled by the mode switch and mode key.<br />
<strong>Model</strong> PGM PGM1 PGM2<br />
<strong>ER</strong>-A242 Y N N<br />
<strong>ER</strong>-A320 Y N N<br />
<strong>ER</strong>-A330 Y N N<br />
<strong>ER</strong>-A410 N Y Y<br />
<strong>ER</strong>-A420 N Y Y<br />
<strong>ER</strong>-A440 N Y Y<br />
<strong>ER</strong>-A450T N Y Y<br />
<strong>ER</strong>-A520 N Y Y<br />
<strong>ER</strong>-A530 N Y Y<br />
1 OF 9<br />
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<strong>ER</strong>-A242 PGM Mode Programming<br />
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
The <strong>ER</strong>-A242 uses a single digit job code or keystroke sequence for PGM Mode programming. Please refer<br />
to the <strong>ER</strong>-A242 Instruction Manual for programming procedures.<br />
Example 1 - Date:<br />
From PGM Mode:<br />
Example 2 – Tax:<br />
From PGM Mode:<br />
NOTES:<br />
1. The <strong>ER</strong>-A242 comes with PC friendly software for item upload, graphic logo design<br />
and periodic sales reports. PC connectivity and programming with the PC software<br />
enables fast and easy programming.<br />
2. SRV Mode programming is not available on the <strong>ER</strong>-A242.<br />
2 OF 9<br />
Page 67 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
<strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 PGM/PGM1/PGM2 Mode Programming<br />
PGM/PGM1/PGM2 Mode programming for the <strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 use 4 digit<br />
job codes and/or “direct key entry”. Access to PGM/PGM1/PGM2 Mode is controlled by the mode switch<br />
and mode key.<br />
REMIND<strong>ER</strong>:<br />
The <strong>ER</strong>-A320 and <strong>ER</strong>-A330 uses PGM Mode only. Therefore all PGM Programming regardless<br />
of the job code is done in PGM Mode.<br />
The <strong>ER</strong>-A410/420, 440, 450T & 520/530 uses PGM1 Mode and PGM2 Mode.<br />
With the exception of the <strong>ER</strong>-A320 and <strong>ER</strong>-A330, the first number of the job code designates the PGM<br />
mode to use (PGM1 or PGM2). The second number of the job code designates the general function being<br />
programmed.<br />
EXAMPLE: Job code 2610 is used to program the Date.<br />
2 = PGM2 Mode<br />
6 = Miscellaneous Function<br />
Other common designations for the second number of the PGM/PGM1/PGM2 job code:<br />
0 - Dynamic UPC<br />
1 - Departments<br />
2 - PLU/UPC<br />
3 - Function Keys – i.e. media settings, media descriptions, HALO, etc.<br />
4 or 5 – Server/<strong>Cash</strong>ier<br />
6 - Miscellaneous Functions – i.e. date, time, register #, optional settings, stack report, devices<br />
etc.<br />
7 - Tax<br />
9 - Training Mode and Auto Keys (NOTE: Auto keys are programmed in X2 / Z2 Mode)<br />
Important! As previously mentioned, although the availability of a programming option may vary<br />
between the <strong>ER</strong>-A models, with the exception of the <strong>ER</strong>-A242 the SRV and PGM2, Jobs codes are<br />
consistent throughout the <strong>ER</strong>-A product line. This holds true for PGM/PGM1/PGM2 Mode programming.<br />
EXAMPLE: With the exception of the <strong>ER</strong>-A242, PGM/PGM1/PGM2 Mode job code 2610 is used for<br />
programming the date on all <strong>ER</strong>-A models.<br />
3 OF 9<br />
Page 68 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
<strong>ER</strong>-A410/420, 440, 450T & 520/530 PGM1/PGM2 Mode Programming<br />
The <strong>ER</strong>-A410/420, 440, 450T & 520/530 generally consists of two types of programming that are<br />
managed by the mode key.<br />
NOTE:<br />
1. PGM2-Mode Programming: PGM Jobs that are 2xxx<br />
2. PGM1-Mode Programming: PGM Jobs that are 1xxx<br />
1. PGM1 Job Codes (1xxx) may be performed in PGM1 or PGM2 Mode.<br />
2. PGM2 Jobs Codes (2xxx) may only be performed in PGM2 Mode.<br />
PGM2-Mode programming is primarily used when installing the ECR, and for maintaining select presets<br />
intended for Managers/ Owners only.<br />
The PGM1-Mode Programming is intended for settings that change frequently.<br />
<strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 Job Code Based<br />
Programming - varies by model<br />
For the <strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 models, the following key operation is used for<br />
PGM/PGM1/PGM2 Job Code based programming. Please see the respective model Programming and<br />
Instruction Manuals, and/or Dealer Knowledge Book for detailed procedures.<br />
NOTE: See the Appendix for a detailed chart of the <strong>ER</strong>-A320, 330, 410/420, 440, 450T, and <strong>ER</strong>-A520/530<br />
PGM Job Codes.<br />
General Rule:<br />
When making PGM/PGM1/PGM2 entries, the following rules apply:<br />
1. If an error occurs prior to completing the 1 st valid entry, it is necessary to depress the [CL] key<br />
and start the PGM Job # again from the beginning.<br />
2. If an error occurs on the second and subsequent preset entries, then depress the [CL] key and reenter<br />
the desired values.<br />
4 OF 9<br />
Page 69 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
Example <strong>ER</strong>-A520/530 – Job Code 2110 Programming – Dept Status Entry Type:<br />
From PGM2 Mode:<br />
Example <strong>ER</strong>-A520/530 – Job Code 2111 Programming – Dept Status Tax:<br />
From PGM2 Mode:<br />
5 OF 9<br />
Page 70 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
Examples <strong>ER</strong>-A520/530 Job Code 1210 Programming - PLU/UPC/EAN Price<br />
From PGM1 or PGM2 Mode:<br />
NOTE:<br />
<strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 “Direct Key Entry” Programming - varies by model<br />
For the <strong>ER</strong>-A320, 330, 410/420, 440, 450T & 520/530 models, the following key operation is used for<br />
PGM/PGM1/PGM2 “Direct Key Entry” programming. Please see the respective model Programming,<br />
Instruction and/or Dealer Knowledge Book for detailed procedures.<br />
General Rule:<br />
When making PGM/PGM1/PGM2 entries, the following rules apply:<br />
1. If an error occurs prior to completing the 1 st valid entry, it is necessary to depress the [CL] key<br />
and start the PGM Job # again from the beginning.<br />
2. If an error occurs on the second and subsequent preset entries, then depress the [CL] key and reenter<br />
the desired values.<br />
6 OF 9<br />
Page 71 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
Example <strong>ER</strong>-A520/530 – Direct Key Entry Programming – Dept Status Entry Type and Tax:<br />
From PGM2 Mode:<br />
7 OF 9<br />
Page 72 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
Example <strong>ER</strong>-A520/530 – Direct Key Entry Programming – PLU/UPC/EAN Price:<br />
From PGM1 or PGM2 Mode:<br />
8 OF 9<br />
Page 73 of 108
<strong>ER</strong>-A <strong>Model</strong>s PGM/PGM1/PGM2 Mode Overview<br />
INSTRUCTIONS FOR PGM/PGM1/PGM2 MODE PROGRAMMING<br />
1<br />
Program Department Settings: This should be structured towards the balancing procedures<br />
required.<br />
2 Program PLU/UPC (EAN) Settings.<br />
3 Keyboard Direct Key Assignment.<br />
4 <strong>Cash</strong>ier Settings.<br />
5 Tax Rate, Date and Time.<br />
6<br />
All other settings. NOTE: PGM programming entries to any function key will not be accepted<br />
unless the key has been placed on the keyboard using SRV Mode 950 programming.<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on<br />
www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library - Software<br />
link.<br />
9 OF 9<br />
Page 74 of 108
<strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Register Independent Study<br />
Programming & Application Labs<br />
<strong>ER</strong>-A310/A320/A330, <strong>ER</strong>A410/420, A440, A450T, and A520/A530 Labs<br />
These labs will provide opportunity and guidance for practical hands-on application and programming<br />
experience with Sharp <strong>ER</strong>-A <strong>Model</strong> Electronic <strong>Cash</strong> Registers. Each lab will take approximately one hour to<br />
complete. You will need the appropriate technical documentation.<br />
Your comments, suggestions, and contributions to the improvement of these materials are encouraged.<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are<br />
available on www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library -<br />
Software link.<br />
1 OF 14<br />
Page 75 of 108
ECR LAB 1: <strong>ER</strong>-A310/A320/A330<br />
Requirements:<br />
• <strong>ER</strong>A310/A320/A330 <strong>Cash</strong><br />
Register<br />
• <strong>ER</strong>A310/330 or 320<br />
Programming Manual<br />
Exercises:<br />
• SRV Key • <strong>ER</strong>A310/330 or 320<br />
Service Manual<br />
• <strong>ER</strong>A310/330 or 320<br />
Instruction Manual<br />
• <strong>ER</strong>A310/330 or 320<br />
Installation Manual<br />
1. Which of the following procedures will perform a MAST<strong>ER</strong> RESET?<br />
(Select all that apply)<br />
� Turn off the power. Turn the mode switch to the (SRV’) position. Turn on the<br />
power. With the journal feed key pressed down turn to (SRV) from the (SRV’)<br />
position.<br />
� Turn the mode switch to the (SRV’) position to the (SRV).<br />
� Unplug the ECR. With the mode switch in the (SRV’) position. Plug in the ECR.<br />
Turn the mode switch to the (SRV’) position to the (SRV).<br />
2. How many departments are available after a master reset?<br />
� 5 � 8 � 10 � 15 � 20<br />
3. What programming and/or hardware requirements are needed to place<br />
more department keys on the keyboard? (Select all that apply)<br />
� SRV 950 � PGM 2119 � PGM 2200 � SRV 951<br />
� Key top kit � SRV 971<br />
4. What is the model number of the printer in the <strong>ER</strong>-A310?<br />
� CR-510 � CR-802 � CR-812A � CR-911A � DP-730 � M-445 � M-820<br />
5. What is the model number of the printer in the <strong>ER</strong>-A320 / A330?<br />
� CR-510 � CR-802 � CR-812A � CR-911A � DP-730 � M-445 � M-820<br />
6. Can you have both receipt and journal tapes with this model? � Yes � No<br />
7. Program an 8.25% NY tax rate and a 6% NJ tax table. Use the Operators<br />
Manual to get the 6% NJ tax chart. (Attach programming receipts)<br />
8. Program Dept #1 to be taxable at 6% with a preset price of $1.00.<br />
(Attach programming receipts)<br />
9. Program Dept #2 to be an open department with a $9.00 HALO.<br />
(Attach programming receipts)<br />
Internal<br />
Use<br />
Only<br />
2 OF 14<br />
Page 76 of 108
10. Can the SBTL key be programmed as compulsory before tendering?<br />
� Yes � No If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
11. Program PLU #1 to be taxable at 6% with a preset price of $2.00.<br />
(Attach programming receipts)<br />
12. Program PLU #2 to be an open PLU with a $9.00 HALO.<br />
(Attach programming receipts)<br />
13. Can voids and refunds be disabled in REG mode? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 D-G � SRV 931D � PGM 2320H<br />
ECR LAB 1: <strong>ER</strong>-A310/A320/A330<br />
14. Can the COMPULSORY DRAW<strong>ER</strong> CLOSE option be changed, so that the ECR<br />
can be operated with the drawer open? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
15. How many times can you perform a validation?<br />
� None � 1 � 5 � 9 � unlimited<br />
16. Can the CALCULATOR mode be disabled? � Yes � No<br />
If yes, on which model(s)? (Check all that apply) � <strong>ER</strong>-A310 � <strong>ER</strong>-A320 � <strong>ER</strong>-A330<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
3 OF 14<br />
Page 77 of 108
ECR LAB 2: <strong>ER</strong>-A410/A420<br />
Requirements:<br />
• <strong>ER</strong>-A410 or 420 <strong>Cash</strong><br />
Register<br />
• <strong>ER</strong>A410/420 Programming<br />
Manual<br />
• <strong>ER</strong>-A410/420 Dealer<br />
Knowledge Book<br />
Exercises:<br />
• SRV Key • <strong>ER</strong>A410/420 Service<br />
Manual<br />
• <strong>ER</strong>-A410/420 Instruction<br />
Manual<br />
1. How many departments are available after a master reset?<br />
<strong>ER</strong>A410 � 5 � 8 � 10 � 15 � 20<br />
<strong>ER</strong>A420 � 5 � 8 � 10 � 15 � 20<br />
• <strong>ER</strong>A410/420 Installation<br />
Manual<br />
2. What programming and/or hardware requirements are needed to place<br />
more department keys on the keyboard? (Select all that apply)?<br />
� SRV 950 � PGM 2119 � PGM 2200 � SRV 951<br />
� Key top kit � SRV 971<br />
3. What is the model number of the printer in this ECR?<br />
� CR-510 � CR-802 � CR-812A � CR-911A � DP-730<br />
� M-445 � PR-45MII<br />
4. Can you have both receipt and journal tapes with this model? � Yes � No<br />
5. Program an 8.25% NY tax rate and 6% NJ tax table. Use the Operators<br />
Manual to get the 6% NJ tax table. (Attach programming receipts)<br />
6. Program Dept #1 to be taxable at 6% with a preset price of $1.00.<br />
(Attach programming receipts)<br />
7. Program Dept #2 to be an open department with a $9.00 HALO.<br />
(Attach programming receipts)<br />
8. Can the SBTL key be programmed as compulsory before tendering?<br />
� Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
Internal<br />
Use<br />
Only<br />
4 OF 14<br />
Page 78 of 108
9. Program PLU #1 to be taxable at 6% with a preset price of $2.00.<br />
(Attach programming receipts)<br />
10. Program PLU #2 to be an open PLU with a $9.00 HALO.<br />
(Attach programming receipts)<br />
11. Can voids and refunds be disabled in REG mode? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 931D � PGM 2320H<br />
ECR LAB 2: <strong>ER</strong>-A410/A320/A420<br />
12. Can the COMPULSORY DRAW<strong>ER</strong> CLOSE option be changed, so that the ECR<br />
can be operated with the drawer open? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916D � SRV 913D � Job 5 C, D, E � Job 9<br />
13. How many times can you perform a validation?<br />
� None � 1 � 5 � 9 � unlimited<br />
Which programming is needed to disable compulsory cashier sign on for every<br />
transaction? � PGM 2616 � SRV 916C � SRV 913D<br />
� Job 5 C, D, E � SRV 910B<br />
14. Which programming is needed to print TOTALS –ONLY on the journal tape?<br />
� PGM 2616 2F � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
5 OF 14<br />
Page 79 of 108
ECR LAB 3: <strong>ER</strong>-A440<br />
Requirements:<br />
• <strong>ER</strong>-A440 <strong>Cash</strong> Register • SRV Key • <strong>ER</strong>A440 Service Manual<br />
• <strong>ER</strong>A440 Programming<br />
Manual<br />
Exercises:<br />
• <strong>ER</strong>A440 Instruction<br />
Manual<br />
1. How many departments are available after a master reset?<br />
� 5 � 8 � 10 � 15 � 20<br />
• <strong>ER</strong>A440 Installation<br />
Manual<br />
2. What programming and/or hardware requirements are needed to place<br />
more department keys on the keyboard? (Select all that apply)<br />
� SRV 950 � PGM 2119 � PGM 2200 � SRV 951<br />
� Key top kit � SRV 971<br />
3. What is the model number of the printer in this ECR?<br />
� CR-510 � CR-802 � CR-812A � CR-911A � DP-730 � M-445 � M-820<br />
4. Can you have both receipt and journal tapes with this model? � Yes � No<br />
5. Program an 8.25% NY tax rate and 6% NJ tax table. Use the Operators<br />
Manual to get the 6% NJ tax chart. (Attach programming receipts)<br />
6. Program Dept #1 to be taxable at 6% with a preset price of $1.00.<br />
(Attach programming receipts)<br />
7. Program Dept #2 to be an open department with a $9.00 HALO.<br />
(Attach programming receipts)<br />
8. Can the SBTL key be programmed as compulsory before tendering?<br />
� Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
9. Program PLU #1 to be taxable at 6% with a preset price of $2.00.<br />
(Attach programming receipts)<br />
Do Not<br />
Write<br />
Here<br />
6 OF 14<br />
Page 80 of 108
10. Program PLU #2 to be an open PLU with a $9.00 HALO.<br />
(Attach programming receipts)<br />
11. Can voids and refunds be disabled in REG mode? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 931D � PGM 2320H<br />
12. Can the COMPULSORY DRAW<strong>ER</strong> CLOSE option be changed so that the ECR<br />
can be operated with the drawer open? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916D � SRV 913D � Job 5 C, D, E � Job 9<br />
13. How many times can you perform a validation?<br />
� None � 1 � 5 � 9 � unlimited<br />
14. What programming is needed to disable compulsory cashier sign on for<br />
every transaction?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � SRV 910B<br />
15. What programming is needed to print TOTALS –ONLY on the journal tape?<br />
� PGM 2616 2F � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
ECR LAB 3: <strong>ER</strong>-A440<br />
7 OF 14<br />
Page 81 of 108
ECR LAB 4: <strong>ER</strong>-A450T<br />
Requirements:<br />
• <strong>ER</strong>-A450T <strong>Cash</strong> Register • SRV Key • <strong>ER</strong>-A450T Service Manual<br />
• <strong>ER</strong>-450T Programming<br />
Manual<br />
Exercises:<br />
• <strong>ER</strong>A450T Instruction<br />
Manual<br />
• <strong>ER</strong>-A450T Installation<br />
Manual<br />
1. What is the maximum number of departments available on the <strong>ER</strong>-A450T?<br />
� 10 � 20 � 40 � 50 � 99<br />
2. What programming and/or hardware requirements are needed to place<br />
more department keys on the keyboard? (Select all that apply)<br />
� SRV 950 � PGM 2119 � PGM 2200 � SRV 951<br />
� Key top kit � SRV 971<br />
3. What is the model number of the printer in the EE-A450T?<br />
� CR-510 � CR-802 � CR-812A � CR-911A � DP-730 � M-445 � PR-45M<br />
4. Which of the following procedures will change the receipt printing status<br />
On or Off?<br />
� Turn the mode switch to the REG position. Press the RCPT key to change the<br />
printing status (On or Off).<br />
� Turn the mode switch to the MGR position. Press the RCPT key to change the<br />
printing status (On or Off).<br />
� Turn the mode switch to the OP X/Z position. Press the RCPT key to change the<br />
printing status (On or Off).<br />
5. What error code will appear on the operator display for a cashier not<br />
signed in?<br />
� E01 � E02 � E12 � E32<br />
6. What SRV job code is used to enable/disable VOID mode?<br />
� 913C � 914C � 915C � 916C<br />
7. What SRV job code is used to enable/disable fractional entries for nonscalable<br />
UPC/PLU/Dept?<br />
� 906D � 916A � 918B � 916C<br />
Internal<br />
Use<br />
Only<br />
8 OF 14<br />
Page 82 of 108
8. Can the SBTL key be programmed as compulsory before tendering?<br />
� Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
9. Can voids and refunds be disabled in REG mode? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 931D � PGM 2320H<br />
10. Can the COMPULSORY DRAW<strong>ER</strong> CLOSE option be changed, so that the ECR<br />
can be operated with the drawer open? � Yes � No<br />
If yes, what PGM job code and/or bit is required?<br />
� PGM 2616 � SRV 916D � SRV 913D � Job 5 C, D, E � Job 9<br />
11. How many times can you perform a validation?<br />
� None � 1 � 5 � 9 � unlimited<br />
12. What programming is needed to disable compulsory cashier sign on for<br />
every transaction?<br />
� PGM 2616 � SRV 916C � SRV 913D � Job 5 C, D, E � SRV 910B<br />
13. What programming is needed to print TOTALS –ONLY on the journal tape?<br />
(Select all that apply):<br />
� PGM 2616 2F � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
14. What does “H” on the operator display indicate?<br />
� Help is required � Paper Release is not position properly � Paper has run out<br />
15. What are the programming requirements to connect a scale?<br />
(Select all that apply)<br />
� PGM 2690 � SRV 903 � PGM 2691 � SRV 906 � SRV 945 � SRV 946<br />
� SRV 950 � SRV 951 � PGM 2210 � PGM 2110 � PGM 2231 � PGM 2618<br />
16. What does “PPPPPPPPPP” on the operator display indicate?<br />
� Help is required � Paper Release is not position properly � Paper has run out<br />
17. How many RS-232C ports are available with this model?<br />
None 1 2 3 4<br />
ECR LAB 4: <strong>ER</strong>-A450T<br />
9 OF 14<br />
Page 83 of 108
18. Port #1 and Port #2 are equivalent to which Channel numbers x and y<br />
respectively?<br />
1 and 2 1and 4 1 and 6 1 and 8<br />
19. Which of the following may be interfaced via the RS-232C port on the<br />
<strong>ER</strong>-A450T? (Select all that apply)<br />
Coin Dispenser Credit Card Scale Scanner Slip Printer Pole Display<br />
20. What is the +5/C1 switch used for?<br />
Coin Dispenser Credit Card Scale Scanner<br />
21. Which Diagnostic code is used to confirm RS-232C channel assignments?<br />
� SRV 200 � SRV 300 � SRV 400 � SRV 500 � SRV 600 � SRV 700<br />
22. Which of the following may be flagged as scalable?<br />
PLU SKU UPC Dept. Tare<br />
23. Which file groups must be allocated to allow UPC scanning on the <strong>ER</strong>-<br />
A450T? (Select all that apply)<br />
� 8 � 9 � 10 � 11 � 12 � 13 � 14 � 15 � 23 � 27 � 28<br />
24. Which keys must be placed on the keyboard for UPC operation?<br />
(Select all that apply)<br />
� DELETE � AMT � INQ � UPC � DEPT# � REPEAT<br />
25. What is the maximum number of UPCs available on the <strong>ER</strong>A450T?<br />
� 500 � 1,000 � 10,000 � 15,000 � 20,000<br />
26. What PGM job codes are used to program a UPC? (Select all that apply)<br />
� 1100 � 1000 � 1010 � 1011 � 2000 � 2100 � 2010 � 2011<br />
� 2012 � 2014 � 2017 � 2020 � 2025 � 2080<br />
26. How do you delete a UPC code? (Attach programming receipts)<br />
27. Program 5 UPC codes with names and prices. (Attach programming receipts)<br />
ECR LAB 4: <strong>ER</strong>-A450T<br />
10 OF 14<br />
Page 84 of 108
28. What are the types of UPC codes the <strong>ER</strong>A450T can read?<br />
� UPC-A � UPC-B � UPC-C � UPC-E � EAN-8 � EAN-13<br />
29. Can Mix and Match tables be used for UPCs? � T � F<br />
30. What are the programming requirements to connect a slip printer?<br />
(Select all that apply)<br />
� SRV 901 � SRV 903 � SRV 905 � SRV 906 � SRV 946<br />
� SRV 950 � SRV 951 � PGM 2230 � PGM 2320 � PGM 2615<br />
� PGM 2690 � PGM 2616<br />
31. Diagnostic code used to confirm RS232 channel assignments?<br />
� SRV 200 � SRV 300 � SRV 400 � SRV 500 � SRV 600 � SRV 700<br />
ECR LAB 4: <strong>ER</strong>-A450T<br />
11 OF 14<br />
Page 85 of 108
ECR LAB 5: <strong>ER</strong>-A520/A530<br />
Requirements:<br />
• <strong>ER</strong>-A520 or 530 <strong>Cash</strong><br />
Register<br />
• <strong>ER</strong>-A520/530<br />
Programming Manual<br />
• <strong>ER</strong>-A520/530 Dealer<br />
Knowledge Book<br />
Exercises:<br />
• SRV Key • <strong>ER</strong>-A520/530 Service<br />
Manual<br />
• <strong>ER</strong>-A520/530 Instruction<br />
Manual<br />
1. What other printers may be interfaced to <strong>ER</strong>-A520/530?<br />
(Select all that apply.)<br />
� Remote/Kitchen Printer � Validation Printer � Bill/Slip Printer<br />
� Report Printer � On-Line Printer � Drive-Thru Printer<br />
2. What programming and/or hardware requirements are needed to place<br />
more department keys on the keyboard for the <strong>ER</strong>-A520/530?<br />
(Select all that apply)<br />
� SRV 950 � PGM 2119 � PGM 2200 � SRV 951<br />
� Key top kit � SRV 971<br />
• <strong>ER</strong>-A520/530 Installation<br />
Manual<br />
3. What utility/software is used for saving/loading the program on the <strong>ER</strong>-<br />
A520/530? (Select all that apply)<br />
�Logo Utility �POS Utility �02FD Utility �PCLINK �SDW<br />
4. Can you have both receipt and journal tapes with this model? � Yes � No<br />
5. Which System Preset(s) is needed to permit check-cashing operations?<br />
(Select all that apply)<br />
� 901 � 902 � 903 � 910 � 914 � 916 � 918 � 919 � 920 � none<br />
6. Which System Preset(s) is needed for Dept./PLU doubled sized text at the<br />
RP? (Select all that apply)<br />
� 901 � 902 � 903 � 910 � 914 � 916 � 918 � 919 � 920<br />
7. Select all available memory options for the <strong>ER</strong>-A520/530?<br />
� UP-S02M � UP-S02MB � UP-S04M � UP-S04MB � <strong>ER</strong>-03MB � <strong>ER</strong>-04MB.<br />
Do Not<br />
Write<br />
Here<br />
12 OF 14<br />
Page 86 of 108
8. What action must be taken, if you wish to allocate a file group that has a<br />
sister file group?<br />
� Create the sister file group � Erase the sister file group<br />
� Increase the sister file � Decrease the sister file group<br />
9. Which of the following actions may be taken with Type “0” files during<br />
memory allocation? (Select all that apply)<br />
� Create � Erase � Increase � Decrease<br />
10. Which of the following actions may be taken with Type “1” files during<br />
memory allocation? (Select all that apply)<br />
� Create � Erase � Increase � Decrease<br />
11. Which of the following actions may be taken with Type “2” files during<br />
memory allocation? (Select all that apply)<br />
� Create � Erase � Increase � Decrease<br />
12. What does the left column on the 970 report represent?<br />
� File # � Group # � Table # � # of Records Allocated<br />
� # of Records currently Used<br />
13. What does the middle column on the 970 report represent?<br />
� File # � Group # � Table # � # of Records Allocated<br />
� # of Records currently Used<br />
14. What does the right column on the 970 report represent?<br />
� File # � Group # � Table # � # of Records Allocated<br />
� # of Records currently Used<br />
14. Which programming is needed to print TOTALS –ONLY on the journal tape?<br />
� PGM 2616 2F � SRV 916C � SRV 913D � Job 5 C, D, E � Job 9<br />
15. What does the left column on the Free Key reading represent?<br />
� Free Key Position # � Function # � Function Name<br />
16. What does the right column on the Free Key reading represent?<br />
� Free Key Position # � Function # � Function Name<br />
ECR LAB 5: <strong>ER</strong>-A520/A530<br />
13 OF 14<br />
Page 87 of 108
17. What does the middle column on the Free Key reading represent?<br />
� Free Key Position # � Function # � Function Name<br />
18. What does the right column on a <strong>ER</strong>-A520/530 Direct Key reading<br />
represent?<br />
� Direct Key # � Key Func.# � Desc. � PLU #, Dept #, Combo Item Link<br />
� Menu Level #<br />
19. What does the left column on a <strong>ER</strong>-A520/530 Direct Key reading<br />
represent?<br />
� Direct Key # � Key Func.# � Desc. � PLU #, Dept #, Combo Item Link<br />
� Menu Level #<br />
ECR LAB 5: <strong>ER</strong>-A520/A530<br />
14 OF 14<br />
Page 88 of 108
Page 89 of 108
Page 90 of 108
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
General<br />
2610 Date Y Y Y Y Y Y Y Y<br />
2611 Time Y Y Y Y Y Y Y Y<br />
2612 Register # Y Y Y Y Y Y Y Y<br />
2613 Consecutive Transaction # Y Y Y Y Y Y Y Y<br />
2710 Tax Table Y Y Y Y Y Y Y Y<br />
2711 Tax Rate Y Y Y Y Y Y Y Y<br />
2715 Doughnut (Quantity) Tax N N Y Y N Y Y Y<br />
DEPARTMENT<br />
1110 Department Price Y Y Y Y Y Y Y Y<br />
Y Y Y Y Y Y Y Y<br />
Dept. Function Selection (item validation,<br />
SICS/SIF/Normal, bottle return/HASH/normal, <strong>ER</strong>-A450T,<br />
<strong>ER</strong>-A410/420 & <strong>ER</strong>-A520/530 - tare table, scale and<br />
amount entry type (open & preset/preset/open/inhibit).<br />
2110<br />
2111 Department Status (+/- Sign, Food Stamp, tax status 1-4) Y Y Y Y Y Y Y Y<br />
2112 Department HALO/LALO Y Y Y Y Y Y Y Y<br />
2114 Department Text N N Y Y Y Y Y Y<br />
2115 Department Commission Group N N Y Y N N Y Y<br />
2116 Department Group #1-9 Y Y Y Y Y Y Y Y<br />
2118 Department Print Station PGM N N Y Y N N Y Y<br />
2119 Department Direct Key Assignment N N Y Y Y Y Y Y<br />
2180 Department Age Limitation N N Y Y Y Y Y Y<br />
2350 Department Group Text N N N N N N Y Y<br />
Notes: 1. *<strong>ER</strong>-A410/420 & <strong>ER</strong>-A520/530 PLU/UPC file is<br />
shared. 2. The <strong>ER</strong>-A410/420 and <strong>ER</strong>-A450T do not have<br />
a Dynamic UPC file. 3. *<strong>ER</strong>-A450T PLU, UPC and<br />
Dynamic UPC files are not shared. 4. *<strong>ER</strong>-A320, 330, 440<br />
PLUs only.<br />
PLU/UPC [(<strong>ER</strong>-A410/420 and <strong>ER</strong>-A520/530<br />
- PLU and UPC Job Code, <strong>ER</strong>-A320, A330,<br />
A440 and <strong>ER</strong>-A450T - PLU Job Code) / <strong>ER</strong>-<br />
A450T UPC Job Code]*<br />
Page 91 of 108<br />
Specifications subject to change without notice.<br />
1 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
1200 / 1000 PLU/UPC Department Assignment Y Y Y Y Y Y Y Y<br />
1210 / 1010 PLU/UPC Price Y Y Y Y Y Y Y Y<br />
PLU/UPC Base Quantity or weight for split-price entries<br />
1211 / 1011<br />
N N Y Y Y Y Y Y<br />
(split pricing)<br />
PLU/UPC Functional Selection - <strong>ER</strong>-A320/330 (+/- Sign,<br />
Food Stamp, Tax Status, Mode ( prohibit, subdepartment,<br />
PLU, PLU/Subdepartment, Delete), <strong>ER</strong>-A440, <strong>ER</strong>-A450T,<br />
2210 / 2010<br />
<strong>ER</strong>-A410/420 & <strong>ER</strong>-A520/530 - price shift entry, tare table, Y Y Y Y Y Y Y Y<br />
scale and amount entry type (open &<br />
preset/preset/open/inhibit), record delete method (X/Z, nondelete,<br />
now).<br />
2211 / 2011 PLU/UPC Status (+/- Sign, Food Stamp, tax status 1-4) N N Y Y Y Y Y Y<br />
2214 / 2014 PLU/UPC Text N N Y Y Y Y Y Y<br />
2215 PLU/UPC Commision Group N N Y Y N N Y Y<br />
2216 PLU/UPC Group # (1-99) N N N N N N Y Y<br />
2217 / 2017 PLU/UPC Mix & Match N N Y Y N Y Y Y<br />
2218 PLU/UPC (EAN) Print Station Programming N N Y Y N N Y Y<br />
2219 PLU/UPC Direct Key Assignment N N Y Y Y Y Y Y<br />
2220 / 2030 Linked PLU N N Y Y Y Y Y Y<br />
Set PLU (promo/combo PLU #’s - selling multiple items as<br />
a combination eg. Monday Special Sandwich, drink and<br />
2221<br />
N N Y Y N N Y Y<br />
salad) max. 25 items, ring up under one price for inventory<br />
purposes).<br />
2225 / 2020 Mix & Match Table N N Y Y N Y Y Y<br />
2280 / 2080 PLU/UPC Age Limitation N N Y Y Y Y Y Y<br />
2351 PLU Group Text N N N N N N Y Y<br />
2029 Delete Period for Non-Accessed UPC Codes N N Y Y N Y Y Y<br />
2025 UPC/EAN Code Format Programming N N Y Y N Y Y Y<br />
PLU Stock Control<br />
1220 Increment PLU stock quantities N N Y Y N N Y Y<br />
Page 92 of 108<br />
Specifications subject to change without notice.<br />
2 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
1221 Decrement PLU current stock quantities N N Y Y N N Y Y<br />
1222 Entering PLU stock quantities N N Y Y N N Y Y<br />
PLU RANGE PROGRAMMING N N Y Y Y Y Y Y<br />
PLU Code Range Programming for PLU numbers sub-<br />
2230<br />
N N Y Y Y Y Y Y<br />
department mode and department assignment.<br />
PLU Functions Range Programming - <strong>ER</strong>-A410/420 &<br />
2231<br />
<strong>ER</strong>-A520/530 - tare table, scale and amount entry type N N Y Y Y Y Y Y<br />
(open & preset/preset/open/inhibit).<br />
PLU Status Range Programming (+/- Sign, Food Stamp,<br />
2232<br />
N N Y Y N N Y Y<br />
tax status 1-4)<br />
2235 PLU Commission Group Range Programming N N Y Y N N Y Y<br />
2236 PLU Age Limitation Range Programming N N Y Y Y Y Y Y<br />
Dynamic UPC<br />
2690 Channel No. for Barcode Reader N N N N N Y Y Y<br />
2691 Barcode Reader Programming N N N N N Y Y Y<br />
1050 Dynamic UPC Department Assignment N N N N N N Y Y<br />
1060 Dynamic UPC Price N N N N N N Y Y<br />
Dynamic UPC Base Quantity or weight for split price<br />
1061<br />
N N N N N N Y Y<br />
entries<br />
Dynamic UPC Functional Programming (Delete Method,<br />
2060<br />
Continment Type PLU, Condiment Entry, Price Shift, Tare N N N N N N Y Y<br />
Table, Scale, Entry Type)<br />
Dynamic UPC Functional Programming (+/- Sign, Food<br />
2061<br />
N N N N N N Y Y<br />
Stamp, Tax)<br />
2064 Dynamic UPC Item Label (Text) N N N N N N Y Y<br />
2065 Dynamic UPCCommission Group N N N N N N Y Y<br />
2066 Dynamic UPC Group Number N N N N N N Y Y<br />
2067 Dynamic UPC Mix & Match Table N N N N N N Y Y<br />
2068 Dynamic UPC Print Station Assignment N N N N N N Y Y<br />
2081 Dynamic UPC Age Limitation N N N N N N Y Y<br />
Page 93 of 108<br />
Specifications subject to change without notice.<br />
3 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
MISCELLANEOUS KEYS<br />
PGM of Miscellaneous Keys (minus %, conversion, tip,<br />
1310<br />
Y Y Y Y Y Y Y Y<br />
gratuity)<br />
Miscellaneous Key Programming (+/- Sign, tax, optional,<br />
2311<br />
N N Y Y Y Y Y Y<br />
FS, tax 1-4)<br />
Limit Amount HALO (minus, TAX, RA & PO), <strong>ER</strong>-<br />
2312<br />
A410/420, <strong>ER</strong>-A440 & <strong>ER</strong>-A450T & <strong>ER</strong>-A520/530 - HALO Y Y Y Y Y Y Y Y<br />
minus, Tax, RA, PO, CA, CHK, CH keys<br />
2313 HALO for % N N Y Y Y Y Y Y<br />
2314 Text Programming for Misc. Keys N N Y Y Y Y Y Y<br />
2315 % item or % subtotal selection N N Y Y Y Y Y Y<br />
Subtotal (-) or Item (-) Vendor or store (total sale or item)<br />
2316<br />
N N Y Y Y Y Y Y<br />
coupon selection<br />
PGM media keys (status, validation, tax calculation,<br />
2320<br />
drawer open, over-tendering, footer print on receipt, enter Y Y Y Y Y Y Y Y<br />
of amount tendered…)<br />
HALO amount lockout for check change, check<br />
2321<br />
Y Y Y Y Y Y Y Y<br />
cashing, and cash in drawer (CID) sentinel<br />
2322 HALO amount lockout of entry for Media Keys Y Y Y Y Y Y Y Y<br />
2326 Media Key Programming (Tax Delete) N N Y Y Y Y Y Y<br />
2328 Media Key Print Stations Programming N N Y Y N N Y Y<br />
2334 Currency Conversion Text Programming N N Y Y N N Y Y<br />
Server/<strong>Cash</strong>ier/Clerk<br />
1400 Server/<strong>Cash</strong>ier Code N N N N N N Y Y<br />
1414 Server/<strong>Cash</strong>ier Name N N N N N N Y Y<br />
2410 Server/<strong>Cash</strong>ier Functional Programming N N N N N N Y Y<br />
2411 GLU/PBLU Code Range Assignment N N N N N N Y Y<br />
2413 Net Sales % Rate N N N N N N Y Y<br />
1500 <strong>Cash</strong>ier Code N N Y Y Y Y N N<br />
Page 94 of 108<br />
Specifications subject to change without notice.<br />
4 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
1514 <strong>Cash</strong>ier Name Programming N N Y Y Y Y N N<br />
2510 <strong>Cash</strong>ier <strong>Drawer</strong> Assignment Y Y Y Y Y Y N N<br />
2519 <strong>Cash</strong>ier Password Y Y N N N N N N<br />
OTH<strong>ER</strong> PROGRAMMING<br />
2614 Logo Text Programming N N Y Y Y Y Y Y<br />
Slip Printer Parameters Programming (line feed,<br />
2615<br />
N N Y Y Y Y Y Y<br />
validation and tray subtotal printing)<br />
Programming for Optional Feature Selection<br />
(validation, character key, PLU price shift, No sale, coupon<br />
2616<br />
Y Y Y Y Y Y Y Y<br />
key, refund, voids, zero skip, share % printing, PLU level<br />
shift system etc.)<br />
2617 Till Timer Interval N N Y Y Y Y Y Y<br />
2618 Scale Tare Table Programming N N Y Y N Y Y Y<br />
Time Range for Hourly Report<br />
2619 Time Range for Hourly Report (minutes and starting time) N N Y Y Y Y Y Y<br />
Stack Report<br />
Stack report 1 (selection of reports to be printed in the<br />
stacked report sequence 1 & 2); allows multiple X1/Z1,<br />
2620<br />
N N Y Y Y Y Y Y<br />
X2/Z2 reports to be printed in sequence with only a single<br />
request.<br />
Stack report 2 (selection of reports to be printed in the<br />
stacked report sequence 1 & 2); allows multiple X1/Z1,<br />
2621<br />
N N N N N N Y Y<br />
X2/Z2 reports to be printed in sequence with only a single<br />
request.<br />
Secret Codes<br />
PGM1 Mode - Program secret codes to control access to<br />
2630<br />
N N Y Y Y Y Y Y<br />
register modes<br />
2631 X1/Z1 Mode N N Y Y Y Y Y Y<br />
2632 X2/Z2 Mode N N Y Y Y Y Y Y<br />
Message Programming<br />
Page 95 of 108<br />
Specifications subject to change without notice.<br />
5 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
2641 Editing Guidance/Error Messages Programming N N Y Y N N Y Y<br />
2642 Validation Text Programming N N Y Y N Y Y Y<br />
2643 Slip Printer Logo Message Programming N N Y Y N Y Y Y<br />
2689 Power Save Mode N N Y Y N N Y Y<br />
GLU/PBLU<br />
2810 Available GLU/PBLU Codes N N Y Y N Y Y Y<br />
Auto Key – pgm done in X2/Z2<br />
AUTO Key Programming (frequently performed<br />
2900<br />
transaction & operations can be made simpler by<br />
Y Y Y Y Y Y Y Y<br />
programming the sequence in an auto key<br />
TRAINING MODE<br />
2910 Activation of training mode Y Y N N Y Y N N<br />
2911 Cancellation of training mode Y Y N N Y Y N N<br />
*N => See SRV Mode Programming<br />
Printer Density<br />
2990 Functional Programming for the Printer N N N N N Y Y Y<br />
Online N N<br />
2690 Channel No. for Online Communicaiton N N Y Y Y Y Y Y<br />
6110 Online Terminal No. N N Y Y Y Y Y Y<br />
6111 Online Transmission Form (half/full duplex) N N Y Y Y Y Y Y<br />
6112 Online Function Selectons N N Y Y Y Y Y Y<br />
6113 Online Start/End Code N N Y Y Y Y Y Y<br />
6115 Onlne Time Out N N Y Y Y Y Y Y<br />
6212 Print Data Sending Baud Rate N N N N Y Y Y Y<br />
6213 Print Data Send Start/End Code N N N N Y Y Y Y<br />
6220 Print Data Sending N N Y Y Y Y Y Y<br />
Remote Printing<br />
2690 Channel No. for Remote Printer N N Y Y N N Y Y<br />
Page 96 of 108<br />
Specifications subject to change without notice.<br />
6 of 7<br />
6/18/2009
PGM/PGM1/PGM2 Mode Job Codes - Availability Varies by <strong>Model</strong><br />
Job Code Description <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420 <strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
2692 Remoter Printer Programming N N Y Y N N Y Y<br />
3653 Back Up Printer Programming N N Y Y N N Y Y<br />
3654 Remoter Printer Name N N Y Y N N Y Y<br />
3655 Remote Printer Format Programming N N Y Y N N Y Y<br />
3656 Chit Receipt Print Format Programming N N Y Y N N Y Y<br />
2094 Dynamic UPC Item Label for Remote Printer N N N N N N Y Y<br />
CAT (Credit Authorization Terminal)<br />
2690 Channel No. for CAT N N Y Y N N Y Y<br />
7110 Phone No. for Dial Out N N Y Y N N Y Y<br />
7111 Password for Dial Out N N Y Y N N Y Y<br />
7112 CAT Functional Selection N N Y Y N N Y Y<br />
7113 Time Out 1 N N Y Y N N Y Y<br />
7114 Time Out 2 N N Y Y N N Y Y<br />
7115 Time Out 3 N N Y Y N N Y Y<br />
7116 Allow <strong>Cash</strong> Tip Rate Authorization N N N N N N Y Y<br />
7117 Modem Initialization N N Y Y N N Y Y<br />
7118 Initiates the Dial Out Function N N Y Y N N Y Y<br />
7119 Initiates the Dial In Function N N Y Y N N Y Y<br />
Scale<br />
2690 Channel No. for Scale N N Y Y N Y Y Y<br />
Coin Dispenser<br />
2690 Channel No. for Coin Dispenser N N Y Y N N Y Y<br />
CVM<br />
2690 Channel No. for CVM N N N N N N Y Y<br />
2158 CVM Control Character N N N N N N Y Y<br />
2059 Dynamic UPC CVM Control Character N N N N N N Y Y<br />
Page 97 of 108<br />
Specifications subject to change without notice.<br />
7 of 7<br />
6/18/2009
Research/Escalation Procedures - Sharp <strong>ER</strong>-A and UP <strong>Model</strong>s<br />
1. Please collect the following information prior to reporting or escalating a call involving an ECR/POS<br />
application and/or programming issue. This will minimize the number of callbacks.<br />
Customer information<br />
Account # Date: Tech:<br />
Dealer Name: Phone Number:<br />
City: State: Zip:<br />
Fax Number:<br />
Problem:<br />
E-Mail: E-Quality #<br />
Error Message:<br />
System Information:<br />
<strong>Model</strong>/Software: <strong>ER</strong>-A242 <strong>ER</strong>-A320 <strong>ER</strong>-A330 <strong>ER</strong>-A410 <strong>ER</strong>-A420<br />
<strong>ER</strong>-A440 <strong>ER</strong>-A450T <strong>ER</strong>-A520 <strong>ER</strong>-A530<br />
UP-600 UP-700 UP-810F UP-820F UP-820N<br />
UP-3500 UP-X300<br />
UP-X500 UP-V9900 UP-V990L UP-V9900V<br />
SDW <strong>ER</strong>-02FD POS Utility/Tool Logo Utility PC Link<br />
Other: ____________________________________________________<br />
Page 98 of 108
Configuration Information:<br />
ROM/Software Version:<br />
Embedded ECR/POS Systems:<br />
1. From PGM2 Mode<br />
2. 959 @/FOR CASH or<br />
3. 959 X/TIME<br />
Number of Terminals:<br />
Standalone<br />
IRC<br />
Sharp Accessories:<br />
Optional Memory __________<br />
Card Reader ______________<br />
Integrated Display__________<br />
Scale ____________________<br />
<strong>Cash</strong> <strong>Drawer</strong> ______________<br />
VivoPay_________________<br />
Terminal #1<br />
Receipt Printer<br />
Bill Printer<br />
Journal Printer<br />
Kitchen Printer #1<br />
Kitchen Printer #2<br />
Kitchen Printer #3<br />
CAT #2<br />
Other<br />
Repeat for each Terminal.<br />
T#<br />
Terminal<br />
Number<br />
Research/Escalation Procedures - Sharp <strong>ER</strong>-A and UP <strong>Model</strong>s<br />
Third Party Interface/Options:<br />
Account Balance Interface ____<br />
_____________________________<br />
Drink Dispenser _____________<br />
_____________________________<br />
CAT/EFT ___________________<br />
Coin Dispenser _____________<br />
Printer(s) __________________<br />
____________________________<br />
____________________________<br />
CVM/KVM _________________<br />
____________________________<br />
Scale _____________________<br />
____________________________<br />
Barcode Reader ____________<br />
____________________________<br />
Online/PC _________________<br />
IC Card Reader _____________<br />
Other _____________________<br />
C# Channel<br />
Number<br />
Terminal #2<br />
Receipt Printer<br />
Bill Printer<br />
Journal Printer<br />
Kitchen Printer #1<br />
Kitchen Printer #2<br />
Kitchen Printer #3<br />
CAT #2<br />
Other<br />
Repeat for each Terminal.<br />
Major Account:<br />
Dunkin’ Brands ®<br />
Philly’s Best<br />
Blimpie ®<br />
AAFES ®<br />
ARAMARK<br />
Other:<br />
_______________________<br />
_______________________<br />
_______________________<br />
T#<br />
Terminal<br />
Number<br />
C# Channel<br />
Number<br />
Page 99 of 108
Research/Escalation Procedures - Sharp <strong>ER</strong>-A and UP <strong>Model</strong>s<br />
2. As required, collect or have the caller e-mail or fax the following readings and/or programs.<br />
Reports Job # / Reading Menu Option Description/Comments<br />
SRV Mode<br />
900, 970, 959 / (System Preset, File,<br />
and SSP)<br />
System Preset, File<br />
(Memory Allocation), and SSP<br />
Readings<br />
950/ Free Key Free Key Assignment Reading<br />
951 Direct Key <strong>ER</strong>-A POS<br />
Device Assign/Config Systems POS<br />
959 ROM Version Reading<br />
2119 Direct Key Direct Key Assignment Reading<br />
1200/1100 PLU/Dept PLU/Dept Reading<br />
1300 Function Preset and Media<br />
13xx, 23xx, Optional Settings,<br />
Media, & Function Reading<br />
PGM2 Mode<br />
2600 – Functional Preset<br />
26xx, Optional Settings, Channel<br />
Assign for <strong>ER</strong>-A Products<br />
2700 – Tax Tax Reading<br />
1400 – Personnel<br />
Servers, Employee, Job Location<br />
Readings<br />
2640 – Text Function Text Readings<br />
2900 – Auto Keys Auto Key Readings<br />
1. As required, obtain copies of receipts, journal tapes, KP printouts, and X/Z reports.<br />
2. Copy of Program: If all else fails, obtain a copy of the program for further investigation.<br />
Troubleshooting<br />
At the office, try to duplicate on a Master Reset System. This will help to isolate the issue.<br />
(e.g. Out of box versus program data issue)<br />
DOCUMENTATION - varies by model<br />
1<br />
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are<br />
available on www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.<br />
DEMO TEMPLATES - varies by model<br />
1<br />
Demo templates are available on www.sharp-pos.com – Document/Download Library -<br />
Software link.<br />
Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated<br />
companies. All other trademarks are the property of their respective holders.<br />
Page 100 of 108
Page 101 of 108
DOCUMENT<br />
POS/Sharp Acronyms<br />
Acronym Definition<br />
BOGO Buy One Get One<br />
CAT Credit Card Authorization Terminal<br />
CID <strong>Cash</strong> in <strong>Drawer</strong><br />
EFT Electronic Funds Transfer<br />
EOD End of Day<br />
EOS End of Shift<br />
EOW End of Week<br />
EPAY Electronic Payment<br />
FAT File Allocation Table<br />
GLU Guest Lookup<br />
HALO High Amount Lock Out<br />
IRC Inter Register Communication/Inline Register Communication<br />
LALO Low Amount Lock Out<br />
PBLU Previous Balance Lookup<br />
PGM Program<br />
PLU Price Lookup<br />
RAM Random Access Memory<br />
ROM Read Only Memory<br />
RP Remote Printer<br />
RS-232C Recommended Standard 232<br />
SICS Single Item <strong>Cash</strong> Sale<br />
SIF Single Item Finalize<br />
SRN Sharp Retail Network<br />
UPC Universal Product Code<br />
Sharp Electronics Corporation Sharp Academy 1 OF 1<br />
Page 102 of 108
DOCUMENT<br />
POS/Glossary<br />
Term Definition<br />
Application Program This is the program for a particular customer<br />
Auto keys are used to automate or assign operations or functions to a<br />
single key. Auto keys allow for programming of several keys to a<br />
Auto Key Function<br />
single key. For example, a $20.00 speed tender, a Z Report or Tax<br />
Delete operation.<br />
BOGO Buy One Get One promotion.<br />
This amount is the “amount” of cash that should be in the drawer. It<br />
<strong>Cash</strong> In <strong>Drawer</strong> (CID)<br />
reflects paid outs, refunds, etc.<br />
Charge Posting/Customer<br />
Management<br />
Compulsory<br />
Condiment Tables<br />
Department<br />
Department Group<br />
FAT<br />
GLU<br />
This is an account record, such as a hotel / motel function or layaway<br />
which shows the current balance of an account. It reflects the charges<br />
and payments received to the account.<br />
This refers to a “Mandatory” function or procedure. E.g. “Compulsory<br />
drawer operation” means that the drawer has to be “Closed” for the<br />
machine to operate.<br />
The “condiment entry” is intended to guide the operator in making<br />
menu entries that require special instructions. E.g. chicken nuggets<br />
may be linked to a condiment table that will prompt for a choice of<br />
toppings (ranch, bleu cheese, honey mustard, none).<br />
This is a section of memory where the sales of items are stored. This<br />
total is updated on the fly. To see the amount of sales, an “X” (Read)<br />
or a “Z” (Zero out) report has to be taken. This category is named by<br />
the customer in PGM programming. E.g. “MEAT”, “PRODUCE”,<br />
“BE<strong>ER</strong>”, “CIGARETTES”.<br />
This is a section of memory where the departments are grouped and<br />
stored for reporting purposes. This total is updated on the fly. To see<br />
the amount of sales, an “X” (Read) or a “Z” (Zero out) report has to be<br />
taken.<br />
File Allocation Table: This is how we distribute the memory in a Sharp<br />
register where the memory is allocable. This allows “Files” to be<br />
different sizes depending on need. This allows better use of the<br />
memory available.<br />
Guest Look Up: This differs from a previous balance look up in that the<br />
GLU file holds an itemization of all registrations on the balance, while<br />
PBLU retains only the amount owed at the time of service.<br />
Inline or Inter-Register Communication: IRC is essentially a Local Area<br />
Network (LAN) consisting of Point Of Sale terminals, remote printers, a<br />
hub or switch, and possibly a personal computer. An IRC system<br />
IRC<br />
allows the manager to exercise centralized control over the satellite<br />
terminals through the master terminal. It is used to consolidate totals<br />
from one or more registers, to download programming, and sending<br />
information to a remote printer.<br />
Loop Reset This is a service reset.<br />
Sharp Electronics Corporation Sharp Academy 1 OF 5<br />
Page 103 of 108
Master<br />
Master Reset<br />
Mode Switch (Mode Lock)<br />
Option<br />
Patch<br />
PBLU<br />
PLU<br />
PLU Groups<br />
PLU (Linked)<br />
DOCUMENT<br />
POS/Glossary<br />
This is the controlling unit in an IRC system. The master will have<br />
generally the most memory of the units in the system. It is used for<br />
real-time transmission, to consolidate totals from one or more<br />
registers, to download programming, sending information to a remote<br />
printer, and consolidation of sales data for further processing. For<br />
example, a back office application.<br />
This operation will reset all the totals in the machine. There are three<br />
(3) types of master resets.<br />
MRS-1 (Master Reset-1): Clears the entire available memory<br />
and restores the initial factory default values for the keyboard<br />
and PGM-mode programming.<br />
MRS-2 (Master Reset-2): Clears the entire available memory,<br />
allows free assignment of the ten-key pad, eliminates the<br />
Direct Department and PLU assignments, and restores the<br />
initial factory default values for all other PGM-Mode<br />
programming.<br />
MRS-3 (Master Reset-3): Clears the entire available memory,<br />
allows the input of the product serial number and the<br />
assignment of the ten-keypad, eliminates the Direct<br />
Department and PLU assignments, and restores the initial<br />
factory default values for all other PGM-Mode programming.<br />
This is the control lock of the register. Determines the “Mode” of<br />
operation of the register.<br />
A device or function that can be added to a register. It is usually not<br />
found on the unit out of the box.<br />
A “Patch” is a service function that allows the program in a ROM to be<br />
modified without replacing the chip. It is properly called a SSP. The<br />
first step in a patch is the number of the patch. Leading zeros are<br />
input as part of the patch step. Usually, when several patches are out<br />
for a unit, then a new version ROM will be made available. This new<br />
ROM will incorporate the previous patches issued.<br />
Previous Balance Look Up: This is a guest check system. The guest<br />
check will show the current balance of items ordered, until the check is<br />
“serviced”. It may or may not include tax and a gratuity.<br />
Price Look Up: a PLU is a section of memory where an item is<br />
assigned a number, a name, and a preset price. The machine will<br />
locate this item by number and add the amount to the sale. The price<br />
does not have to be input through the keyboard during a sale.<br />
This is a section of memory where the PLUs are grouped and stored<br />
for reporting purposed. This total is updated on the fly. To see the<br />
amount of sales, an “X” (Read) or a “Z” (Zero out) report has to be<br />
taken.<br />
A Link PLU is used when more than one and up to five items is<br />
registered with one key depression. Each unit price is accumulative<br />
for those PLU items associated to the link type operation and are<br />
printed with the individual unit prices. For example, Bottle Deposits,<br />
specials or messages.<br />
Sharp Electronics Corporation Sharp Academy 2 OF 5<br />
Page 104 of 108
PLU Menu Key<br />
Program Reading<br />
Program Reset<br />
UPC<br />
RAM<br />
DOCUMENT<br />
POS/Glossary<br />
A PLU Menu key is used to group similar items together under one key<br />
for sales registration.<br />
A printout on the receipt printer of various PGM1, PGM2 or SRV<br />
program reading. For example, a department program reading.<br />
This is a procedure used to re-initialize the program with out<br />
destroying any of the programming.<br />
• A program reset unlocks the POS terminal when an operation<br />
lock up occurred.<br />
• A program reset DOES NOT clear the program, sales totals or<br />
GTs.<br />
• A program reset is mandatory after installing an RS232 peripheral<br />
device, an SSP, changing a System Preset Job Code or Memory<br />
Allocation File Group.<br />
• A program reset must NOT be performed in an IRC configuration,<br />
unless a CLOSE STORE in PGM2 Mode is executed.<br />
Universal Product Code: This is the bar code you see on packages<br />
used to identify the product. This code can be programmed into the<br />
registers memory with a name and price. When this code is entered<br />
into the machine through the keyboard, or by a scanner, the price will<br />
be added to the sale.<br />
Random Access Memory: This is the memory where the general<br />
programming is stored. This information changes frequently.<br />
Ram Clear This refers to a “Master reset” operation.<br />
Range<br />
This refers to a starting and ending point for a report. This is used in<br />
Department, PLU, and UPC reports to read a section of the<br />
information without taking a full report.<br />
Remote <strong>Drawer</strong> Refers to a drawer not mounted to the register itself.<br />
Read Only Memory (ROM)<br />
This is the chip where the basic machine structure is stored. This is<br />
not changeable.<br />
RP<br />
RS-232C<br />
Satellite<br />
Refers to a “Remote Printer”. Can be used on an IRC system or can<br />
refer to a RS-232C printer<br />
This is an industry standard for serial communication between a host<br />
and a peripheral unit. It usually utilizes a D-Sub 9-pin connector,<br />
Modular Jack RJ45 8-pin connector or USB connector and in Sharp<br />
systems depending on the number of RS-232 peripherals an optional<br />
RS-232 board may be required.<br />
This is a POS that has no control over IRC functionality. It only<br />
participates in an IRC system. It usually has the minimum memory to<br />
function as needed. The reporting, consolidation and preset data<br />
downloading will be done at the master.<br />
Sharp Electronics Corporation Sharp Academy 3 OF 5<br />
Page 105 of 108
Sentinel<br />
DOCUMENT<br />
POS/Glossary<br />
This is a function that has a programmable limit as to the maximum<br />
amount of money to be kept in the drawer. When this amount is<br />
reached, an indicator will light in the display. This signals the operator<br />
or manager to make a “Paid Out” or “Drop” to decrease the amount of<br />
“CASH” in the drawer.<br />
Service Reset This is a program reset.<br />
Single Item <strong>Cash</strong> Sale: This is a function that allows a single key<br />
SICS<br />
operation to ring in an amount to a department, add the tax if<br />
applicable, and open the drawer.<br />
SIF<br />
Slip<br />
SRN<br />
Standalone<br />
Stacked Report<br />
Sub-department<br />
Tare Weight<br />
Single Item finalize: This is a function that allows one key, no matter<br />
when it is depressed in a transaction, to total out (FINALIZE) the sale.<br />
This refers to a “Slip printer”. This is the printer used to print the<br />
information on the guest check, or “Slip.”<br />
Sharp Retail Network: Basically the same as IRC. The two terms are<br />
interchangeable.<br />
This unit will have the files needed to function independently. There is<br />
no IRC functionality.<br />
The Stack Report printing function allows for multiple X/Z reports to be<br />
printed in sequence by a single request.<br />
A sub-department is a PLU, without a preset price. If you enter a<br />
price, that price becomes the highest amount that can be entered,<br />
(HALO). The sub- department price will be entered through the<br />
keyboard during the sale.<br />
This is the weight of an empty container or item that will be used to<br />
hold goods that are being weighed to determine cost.<br />
Tax Percentage Rate This rate is applied to whole dollar amounts.<br />
This is a part of the memory programming used to calculate state and<br />
local taxes that apply to the sale of items. This is done by entering in<br />
Tax Table<br />
the “Breakpoints” of the table established by the state, county, and / or<br />
city.<br />
Term Totals (Periodic)<br />
Some of the registers made by Sharp have the option in programming<br />
to have “Term” totals. This is a summary of the daily “Z” reports. They<br />
can be cleared at the end of the week (WEEKLY) or at the end of the<br />
month (MONTHLY).<br />
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DOCUMENT<br />
POS/Glossary<br />
Credit Card<br />
Term Definition<br />
Credit Card Authorization (CAT)<br />
Network Programming<br />
Initialization<br />
Batch Execution<br />
Reports<br />
Also known as EFT (Electronic Funds Transfer) and EPAY (Electronic<br />
Payment), Credit Card Authorization (CAT) involves processing and<br />
authorization of Credit Card, Debit Card, Check (w/o MICR), Gift Card<br />
and EBT (Electronic Benefits Transfer) transactions. Available<br />
processing and authorizations vary by ECR/POS model and Merchant<br />
Service Provider.<br />
Involves the Merchant Service Provider/Payment Processor set up<br />
information stored within the CAT, EFT or EPAY device.<br />
Used to synchronize/initialize the CAT, EFT or EPAY device upon<br />
installation, after setting changes at the ECR/POS system and for<br />
unexplained occurrences when the CAT, EFT, or EPAY device ceases<br />
to function normally.<br />
Depending on the type of network used for CAT, EFT or EPAY<br />
authorization (Host or Terminal Based), there are four (4) batch<br />
commands supported:<br />
(1) Open Batch is required to process CAT, EFT or EPAY<br />
transactions and should be a part of open store procedures.<br />
(2) Close Batch is used to settle the credit card transactions at the<br />
end of day.<br />
(3) Clear Batch is used to erase all current batch transactions<br />
when batch settlement can not be achieved.<br />
(4) Change Batch No. is used to change the existing batch<br />
number when replacement (loaner) units are installed and/ or<br />
when there is a conflict at the processor and network advises<br />
you to change the batch number.<br />
Depending on the type of network used for CAT, EFT or EPAY<br />
authorization (Host or Terminal Based), there are four (4) different<br />
reports supported:<br />
(1) Local Summary report is used to indicate the summary<br />
information pertaining to each applicable transaction<br />
processed.<br />
(2) Local Inquiry report retrieves each record from CAT, EFT or<br />
EPAY device in detail (ex: Date, time, etc.).<br />
(3) Local Total report summarizes the CAT, EFT or EPAY<br />
device’s totalizers by the type of credit card.<br />
(4) Batch Status report is used to determine the batch (Open or<br />
Close) status at that specific time the report is initiated.<br />
Sharp Electronics Corporation Sharp Academy 5 OF 5<br />
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COPYRIGHT© 2009 BY SHARP ELECTRONICS CORPORATION<br />
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