Dave Seaton

“My organization hired Dave to map out the end-to-end journey our customers take when working with us and to identify those customers’ “moments of truth” that have an outsized impact on the business. Importantly, we had been looking to hire a full-time employee to lead this work, but as we were unable to find a qualified candidate, we asked for Dave’s support in jump-starting the work while we continued to look for the right person to join our team. Dave was an absolute joy to work with. He quickly got up-to-speed on the industry and very effectively converted the nay-sayers who confused journey mapping with process mapping. He brought all of our executives along and had them talking about the importance of the effort in no time. When we did onboard a full-time employee, Dave ensured a smooth and seamless transition and continued to support the new hire until he was well-versed in the project. We have continued the work that Dave started with considerable success. It’s doubtful that we would be where we are today - all of our executives having a deep understanding of our customers’ key experiences with us - if Dave had not gotten us off on the right foot. Dave is an expert in customer journey mapping and I would recommend him without hesitation.”

“When I needed help thinking through my customer's journey and overall customer experience, I immediately thought of Dave. And boy did it pay off. His questions based approach helped me organize my thoughts and focus on what truly mattered - How the customer was feeling at the peak and end of their experience. I walked away with a north star to guide my customer's journey and the entire process feels easier as a result. So if you're stuck, have pages of ideas, but don't know what to do next...call Dave. You'll be happy you did!”

“My organization hired Dave to consult on CX. Dave was thorough and took the time to meet with us to better understand our organization, our CX team, and what we were looking for. He was incredibly easy to work with and made the process simple yet effective. The training went very well, and afterward, I received many messages from team members about how helpful it was. I would highly recommend working with Dave, his deep expertise is delivered in engaging, thought-provoking, and accessible ways.”

“Dave is the best customer experience executive I have ever met. He has developed a very high level of emotional intelligence and can effectively communicate with all levels at any organization. During multiple presentations I attended while listening to Dave present I thought to myself that he would make a great CEO some day. I am so happy that he started Seaton CX. If you ever get the opportunity to work with Dave, don't miss that chance. It will make a profound impact to your life and business.”

“Dave is a seasoned CX Leader forever looking forward in pursuit of creating a better customer experience. Cultivating a business culture that drives constant momentum to meet and exceed customer expectations across all points of their journey is what drives Dave. He is well versed in a variety of CX disciplines, including journey mapping, survey process and voice of the customer programs. I’m blessed to have the opportunity to learn and grow under Dave’s Leadership! ”

“Dave's authentic leadership style elevates his ability to connect with colleagues across the organization. His creative presentations meet colleagues where they are in their thought process around very complicated transformation initiatives. Dave consistently differentiates his performance with his commitment to excellence. When he moved into the Support transformation leadership role at nThrive, he successfully built a program governance model around our business excellence investment. He made more progress in his first 90 days than other teams were able to make over the course of years.”

“ I had the honor of both working and learning from Dave for several years at MedAssets Dave has one of the best "minds" for operations and Lean of anyone I have worked with. He is a passionate leader, able to guide an organization through change to achieve a strategic vision. His balance of technical expertise and business knowledge allow him to work effectively across the organization, influencing stakeholders and motivating contributors to deliver results. He has an engaging leadership style that is infectious and stimulates confidence in teams to make significant change. Serving alongside Dave was the most fun that I had while at MedAssets, and God willing, I will be fortunate enough to serve alongside him again.”